Summary
Overview
Work History
Education
Skills
Availability
Languages
Timeline
Generic

Ferreira Marshall

Calgary,AB

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Food Server

Cora Breakfast And Lunch
06.2023 - 01.2024
  • Trained as a Hostess, Food runner, as well as Dishwasher
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Streamlined order-taking process for faster service and increased table turnover rate.
  • Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.

Bethany Nursing Home

Long Care Aid Volunteer Calgary Alberta
10.2022 - 05.2023
  • Improved resident satisfaction by developing and implementing person-centered care plans.
  • Managed budgets effectively, identifying cost-saving measures while maintaining high-quality care standards.
  • Promoted a safe living environment by adhering to strict infection control protocols and routinely reviewing facility safety measures.
  • Kept accurate records of all administrative tasks, including resident assessments, incident reports, and billing documentation to maintain transparency with stakeholders.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Registered Football Referee

Bowness + Rosewood Intercommunity League
04.2019 - Current
  • Contributed to the smooth running of games by efficiently managing on-field disputes and conflicts between players.
  • Maintained an unbiased approach, making impartial decisions throughout all games officiated.
  • Built trust among players, coaches, and spectators by demonstrating professionalism and integrity in every game situation.
  • Ensured proper equipment usage during matches, conducting pre-game inspections to verify compliance with league standards.

Education

Batchelor Of Nursing -

Mount Royal University
Calgary, AB
06.2027

High School Diploma -

Sir Winston Churchill High School
Calgary, AB
06.2023

Skills

  • Performance Analysis
  • Problem Solving Abilities
  • Safe Food Handling
  • Order Verification
  • Menu Memorization
  • Order Taking
  • Cash Register Operation
  • Problem Solving
  • Written Communication

Availability

After 4pm except Mondays and Tuesdays

Full or Part time Available 

Languages

Portuguese
Full Professional
English
Native or Bilingual

Timeline

Food Server

Cora Breakfast And Lunch
06.2023 - 01.2024

Bethany Nursing Home

Long Care Aid Volunteer Calgary Alberta
10.2022 - 05.2023

Registered Football Referee

Bowness + Rosewood Intercommunity League
04.2019 - Current

Batchelor Of Nursing -

Mount Royal University

High School Diploma -

Sir Winston Churchill High School

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Ferreira Marshall