Ferreira Marshall
Calgary,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Food Server
Cora Breakfast And Lunch
Calgary, AB
06.2023 - 01.2024
- Trained as a Hostess, Food runner, as well as Dishwasher
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
Bethany Nursing Home
Long Care Aid Volunteer Calgary Alberta
10.2022 - 05.2023
- Improved resident satisfaction by developing and implementing person-centered care plans.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality care standards.
- Promoted a safe living environment by adhering to strict infection control protocols and routinely reviewing facility safety measures.
- Kept accurate records of all administrative tasks, including resident assessments, incident reports, and billing documentation to maintain transparency with stakeholders.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Registered Football Referee
Bowness + Rosewood Intercommunity League
Calgary, AB
04.2019 - Current
- Contributed to the smooth running of games by efficiently managing on-field disputes and conflicts between players.
- Maintained an unbiased approach, making impartial decisions throughout all games officiated.
- Built trust among players, coaches, and spectators by demonstrating professionalism and integrity in every game situation.
- Ensured proper equipment usage during matches, conducting pre-game inspections to verify compliance with league standards.
Education
Batchelor Of Nursing -
Mount Royal University
Calgary, AB06.2027
High School Diploma -
Sir Winston Churchill High School
Calgary, AB06.2023
Skills
- Performance Analysis
- Problem Solving Abilities
- Safe Food Handling
- Order Verification
- Menu Memorization
- Order Taking
- Cash Register Operation
- Problem Solving
- Written Communication
Availability
After 4pm except Mondays and Tuesdays
Full or Part time Available
Languages
Portuguese
Full Professional
English
Native or Bilingual
Timeline
Food Server
Cora Breakfast And Lunch
06.2023 - 01.2024
Bethany Nursing Home
Long Care Aid Volunteer Calgary Alberta
10.2022 - 05.2023
Registered Football Referee
Bowness + Rosewood Intercommunity League
04.2019 - Current
Batchelor Of Nursing -
Mount Royal University
High School Diploma -
Sir Winston Churchill High School