Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Feroza John

Markham,ON

Summary

Dynamic team member with a resourceful mindset, adept at adapting to evolving challenges and delivering results. Committed to driving business success through collaboration and innovative problem-solving. Recognizes the importance of quality and teamwork in achieving organizational goals, with a strong desire for professional growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Member

Tim Hortons
Markham, Ontario
03.2021 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Followed health department regulations regarding food storage temperatures and sanitation guidelines.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Regularly checked inventory levels for restocking needs.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.

Customer Support and Sales Representative

K&B Marketing Solutions
Toronto, Ontario
06.2016 - 11.2019
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Conducted market research to identify potential customers and their needs.
  • Analyzed customer feedback to improve products and services.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Negotiated pricing contracts with customers to maximize profits.
  • Assisted in developing promotional materials such as flyers, brochures.
  • Developed key customer relationships to increase sales.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Education

High School Diploma -

Marc Garneau Collegiate Institute
Toronto, ON
06-2019

Nursing - RPN

Centennial College
Scarborough
04-2026

Skills

  • Multitasking
  • Reliability
  • Problem-solving and fast decision maker
  • Hospitality and accommodation
  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills

Certification

  • SMART SERVE CERTIFIED

Timeline

Team Member

Tim Hortons
03.2021 - Current

Customer Support and Sales Representative

K&B Marketing Solutions
06.2016 - 11.2019

High School Diploma -

Marc Garneau Collegiate Institute

Nursing - RPN

Centennial College

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Feroza John