Summary
Overview
Work History
Skills
Timeline
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Feroz Abassi

Antelope,CA

Summary

As a crew trainer at McDonald’s, I excelled in fostering a culture of continuous improvement and effectively addressed knowledge gaps and performance issues among team members. Through personalized coaching and support, I motivated my workforce to achieve exceptional results, enhancing operational efficiency and customer satisfaction.

As a Jeweler Apprentice at Jared The Galleria Of Jewelry, I demonstrated organization and dependability while managing multiple priorities. I took on additional responsibilities and gained hands-on experience in refurbishing jewelry. Known for my problem-solving skills and proactive attitude, I am adaptable and results-oriented. My passion and positive work ethic in jewelry made my time at Signet Jewelers and Jared a truly cherished experience.

Overview

5
5
years of professional experience

Work History

Apprentice Jeweler

Signet Jewelers
08.2024 - Current
  • Conducted regular maintenance checks on equipment to ensure optimal performance and longevity of tools.
  • Streamlined repair processes with meticulous documentation, ensuring accurate tracking of projects from intake to completion.
  • Collaborated with highly-experienced jewelers to learn advanced jewelry-making techniques, improving overall craftsmanship skills.
  • Completed apprenticeship program coursework diligently for continued growth as a skilled jeweler.
  • Assisted in maintaining a well-organized workshop by implementing inventory control systems and proper tool storage practices.
  • Supported team members by sharing technical knowledge, fostering a collaborative work environment that bolstered productivity levels.
  • Maintained a clean working space by adhering to safety guidelines for handling hazardous materials.
  • Ensured quality control standards were met consistently through thorough inspections before each piece was released back to customers.
  • Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
  • Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
  • Delivered fully rhodium and polished pieces according to customer requirements while maintaining high satisfaction.
  • Completed work with metals such as gold, platinum and silver, as well as wide range of stone types.

Crew Trainer

McDonald's
06.2020 - 01.2024
  • Taught new team members correct procedures for all areas of operations
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Mentored junior employees to improve performance, food safety, and customer service
  • Greeted customers with a smile and provided friendly service to professionally handle every need
  • Trained other employees in customer service, food safety, and performance requirements
  • Provided coaching and mentoring to employees
  • Utilized a variety of instructional design methodologies to create effective learning experiences

Crew Member

McDonald's
06.2020 - 01.2024
  • Worked well with teammates and accepted coaching from the management team
  • Prepared products following restaurant, health, and safety standards and procedures
  • Trained new team members on procedures, customer service, and sales techniques
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Worked at the front counter, drive-thru and other areas
  • Took orders, prepared meals, and collected payments
  • Stocked shelves to organize aisles in the assigned department
  • Became familiar with products to answer questions and make suggestions
  • Collaborated with team members to complete orders
  • Cleaned and maintained all areas of the restaurant to promote a clean image
  • Addressed guest needs, questions, or concerns to create optimum experience onboard
  • Operated cash register to ring up final bill and process various forms of payment

Skills

  • Leadership
  • Performing well under pressure
  • Teamwork and collaboration
  • Customer service skills
  • Problem-solving abilities
  • Plating techniques
  • Gemstone identification
  • Identifying Precious metals
  • Jewelry cleaning
  • Attention to detail
  • Effective communication
  • Active listening

Timeline

Apprentice Jeweler

Signet Jewelers
08.2024 - Current

Crew Trainer

McDonald's
06.2020 - 01.2024

Crew Member

McDonald's
06.2020 - 01.2024

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Feroz Abassi