Fernando Nemesio Acosta Lopez
Escuinapa, Sinaloa,Mexico
Summary
Proven achiever with a strong background in customer support and product development at Olga Judith Bakery. Excelled in managing high call volumes at Teleperformance, enhancing customer satisfaction through efficient issue resolution. Skilled in equipment operation and maintaining professional composure under pressure. Demonstrated expertise in negotiations and financial management, driving cost savings and operational efficiency at OK PIZZA.
Overview
10
10
years of professional experience
Work History
Home Office
Olga Judith Bakery
12.2023 - Current
- Contributed to the development of new products and services by analyzing emerging trends in homeowners insurance needs.
- Assisted in creating written, video, and image content for marketing channels.
- Developed innovative design concepts for improved brand recognition and customer engagement.
Call Center Representative
Alorica
01.2019 - 12.2019
Call Center Representative
Teleperformance
06.2018 - 12.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Administration Manager
OK PIZZA
06.2016 - 01.2018
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Varillero
D.A.H. DISTRIBUIDORA DE ACEROS Y HERRAJES DEL SUR
01.2015 - 02.2017
- Maintained clean and organized workspaces, contributing to overall productivity and a safe working environment.
- Transported heavy steel components from ground level to elevated structures.
Education
No Degree - Engineer
Itesus
Mazatlan Sinaloa07.2015
High School Diploma -
Cebetis 152
Escuinapa Sinaloa07.2012
Skills
- power and hand tools
- modifications and adjustments
- documentation ability
- tool repair
- equipment operation
Languages
English
Professional Working
Portuguese
Professional Working
Spanish
Native or Bilingual
Timeline
Home Office
Olga Judith Bakery
12.2023 - Current
Call Center Representative
Alorica
01.2019 - 12.2019
Call Center Representative
Teleperformance
06.2018 - 12.2018
Administration Manager
OK PIZZA
06.2016 - 01.2018
Varillero
D.A.H. DISTRIBUIDORA DE ACEROS Y HERRAJES DEL SUR
01.2015 - 02.2017
No Degree - Engineer
Itesus
High School Diploma -
Cebetis 152
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