FERNANDO MARTIN ALCOBER
Tofino,BC
Summary
Technology-inclined individual possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing hardware and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
Cook
Wickaninnish Inn Ltd.
10.2023 - Current
- Ensured food preparation, portion proportions, garnishes, and presentation met restaurant standards
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Technical Support Representative
IONOS
06.2022 - 04.2023
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Enhanced customer satisfaction through prompt and precise technical assistance for various software and hardware issues.
- Recorded detailed customer interactions in case management system, ensuring thorough documentation for future reference.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Diagnosed and troubleshot hardware, software and network issues.
Cook
Marco Polo - Philippines
11.2017 - 12.2019
- Prepared large quantity of food for weddings, conventions, and other large events in advance
- Provided support during catering events by setting up buffet stations or plating individual dishes as needed
- Ensured quality, presentation and proper quantities of plated food from line activities
- Negotiated with suppliers to secure high-quality and excellent-value produce.
Education
GED -
Cebu International Distance Education College - Philippines
Philippines05.2020
Professional Culinary Arts -
Magsaysay Center For Hospitality & Culinary Arts - Philippines
Philippines11.2016
High School Diploma -
Saint Paul's School of Ormoc Foundation - Philippines
Philippines03.2013
Skills
- Highly responsible and reliable
- Organizational Skills
- Attention to Detail
- Remote Support
Languages
English
Full Professional
Timeline
Cook
Wickaninnish Inn Ltd.
10.2023 - Current
Technical Support Representative
IONOS
06.2022 - 04.2023
Cook
Marco Polo - Philippines
11.2017 - 12.2019
GED -
Cebu International Distance Education College - Philippines
Professional Culinary Arts -
Magsaysay Center For Hospitality & Culinary Arts - Philippines
High School Diploma -
Saint Paul's School of Ormoc Foundation - Philippines
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