Fernando A. Nava Ruiz
Longueuil,QC
Overview
17
17
years of professional experience
Work History
Maître
Mr. Sushi Restaurant
03.2021 - 11.2022
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
General Manager of Food Service
El Tinacal Perinorte
06.2011 - 02.2021
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Reviewed and approved employee schedules and timesheets.
Manager
Tradicion En El Buen Comer
04.2006 - 12.2011
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Education
Workshop - Customer Experience And Management
C.O.N.O.C.E.R
Mexico City, MEX02.2008
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Maître
Mr. Sushi Restaurant
03.2021 - 11.2022
General Manager of Food Service
El Tinacal Perinorte
06.2011 - 02.2021
Manager
Tradicion En El Buen Comer
04.2006 - 12.2011
Workshop - Customer Experience And Management
C.O.N.O.C.E.R
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