FERNANDO SORIANO (21 Yrs)
Calgary,Canada
Summary
Dynamic Bilingual Professional with Expertise in Customer Service, Team Leadership, and the Restaurant Industry. Proven Success in High-Pressure Environments, Demonstrating Strong Communication Skills and Adaptability. Committed to Enhancing Customer Satisfaction and Streamlining Operations.
Overview
9
9
years of professional experience
Work History
Server Assistant
Bolero
Calgary, Alberta
09.2023 - Current
- Greeted and seated customers, providing a warm and welcoming experience.
- Managed reservations and call-in inquiries.
- Explained the Brazilian BBQ dining experience and menu options.
- Served drinks, filled waters, and delivered platters and desserts.
- Cut and served meats tableside for customers to grab.
- Maintained engaging conversations to enhance customer satisfaction.
- Cleared, cleaned, and reset tables efficiently.
Server
Boston Pizza
Calgary, Alberta
09.2022 - 12.2022
- Greeted customers with a warm and welcoming smile.
- Took food and drink orders with accuracy and efficiency.
- Processed payments and handled transactions.
- Delivered food and beverages promptly to tables.
- Maintained clean and organized tables for the next guests.
- Provided menu recommendations and explained dishes to customers.
Bar Assistant
The Canadian Brewhouse
Calgary, Alberta
09.2021 - 06.2022
- Supported bartenders by ensuring efficient bar operations.
- Assisted with drink preparation and service as needed.
- Cleaned and set up the bar for smooth operation.
- Replaced and installed kegs and bibs to maintain stock.
- Prepared fresh garnishes, including cutting fruits and vegetables.
- Conducted inventory checks to track beverage supplies.
Kinesiology Practicum Student
Active Sports Therapy
Calgary, Alberta
09.2024 - 12.2024
- Assisted physiotherapists and chiropractors with patient care, including guided movements and adjustments.
- Managed and applied modalities for patients after practitioner consultations.
- Maintained a clean and organized treatment area by sanitizing equipment and workspaces.
Cashier / Pizza/Dough Maker
Little Caesars
01.2020 - 09.2021
- Cashier (Greets people and takes orders, as well as Skip The Dishes and Doordash)
- Pizza/dough maker (Makes all the meals and orders)
- Call/Order receiver/Skip the Dishes Doordash receiver
- Closes the store and Opens (Preps all the food in the morning, Cleans Store and Preps at night for the following morning)
Black Belt Senior Instructor
SGMA Studio Group
08.2016 - 12.2018
- Instructor for Classes
- Prepare kids on achieving their next belt and black belt
- In charge of new students trying out their taekwondo for the first time
- Teach the competitive sparring team
- Help students with disabilities
- Vacuum the studio before classes, and clean the mirrors
- Instructor of summer camps
Education
Bachelor of Health & Physical Education
Mount Royal University
Calgary, ABSkills
- Fluent in both Spanish and English
- Excellent communicator, social, and outgoing, ensuring a positive experience for all
- Able to perform well under pressure
- Highly adaptable, and quick to adjust to new situations
- Strong team player and detail-oriented
Volunteer Experience
- Altar server and reader, Holy Spirit Church, 01/01/14, Present
- Assistant volunteer Instructor, SGMA Taekwondo, 05/01/16, 07/31/16
References
- Tim Warman, Bolero Owner, (403) 606-7622
- Nick Humphrey, Little Caesars Manager, (403) 993-9823
- Melanie Tomanik, Boston Pizza Manager, (403) 256-6999
- Karleen Thibault, SGMA Owner, (587) 225-5144
- Ziggy Fekete, The Canadian Brewhouse Manager, (403) 975-2652
Timeline
Kinesiology Practicum Student
Active Sports Therapy
09.2024 - 12.2024
Server Assistant
Bolero
09.2023 - Current
Server
Boston Pizza
09.2022 - 12.2022
Bar Assistant
The Canadian Brewhouse
09.2021 - 06.2022
Cashier / Pizza/Dough Maker
Little Caesars
01.2020 - 09.2021
Black Belt Senior Instructor
SGMA Studio Group
08.2016 - 12.2018
Bachelor of Health & Physical Education
Mount Royal University
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