Fernando Pineda
Adelanto
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my bilingual capabilities and SAP knowledge at Airgas to resolve issues, ensuring repeat business. My expertise in emergency preparedness and exceptional communication skills contributed to a significant improvement in service efficiency and team collaboration.
Overview
7
7
years of professional experience
Work History
Front Counter Sales
Airgas
08.2023 - Current
- Professionally addressed and resolved problems, securing repeat business.
- Provided a friendly welcome to customers as they arrived at the counter.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Created a pleasant ambiance by ensuring counter cleanliness.
- Guided new team members on best practices for excellent counter service.
- Operated register efficiently, reducing wait times and improving customer experience.
- Professionally answered telephones and responded to customer inquiries.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
Front Counter Sales
Airgas
08.2022 - 08.2023
- Acquired product knowledge and proposed changes to current products and new product concepts.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Performed arithmetic functions handling cash, close checks and balance register.
- Maintained stock and replenished workstation products.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Managed cash transactions for accurate accounting and minimized discrepancies.
Detailer
Dynamic Detailing
05.2020 - 10.2021
- Washed cars and trucks daily for auto dealership.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
Cashier
Jack in the Box
04.2018 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Adelanto High School
Adelanto, CA05.2019
Skills
- Emergency preparedness
- Time management
- Loss prevention
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
- Machine operation
- Effective communication
- Decision-making
- Warehouse operations
- Safety procedures
- Team building
- Goal setting
- Professionalism
- Bilingual
- Welding Knowledge
- SAP Knowledge
Timeline
Front Counter Sales
Airgas
08.2023 - Current
Front Counter Sales
Airgas
08.2022 - 08.2023
Detailer
Dynamic Detailing
05.2020 - 10.2021
Cashier
Jack in the Box
04.2018 - 05.2020
High School Diploma -
Adelanto High School
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