Summary
Overview
Work History
Education
Skills
Timeline
Generic

FERNANDO OLIVARES

UC Davis
Davis

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.10 years of experience in diverse roles including farm labor, construction, parks maintenance, and customer service. Proficient in handling multiple projects at once, all while meeting deadlines. Experience working in different environments with bilingual communication skills enhancing team collaboration. Passionate about contributing to team success and eager to expand skills and grow within the industry.

Overview

11
11
years of professional experience
2018
2018
years of post-secondary education

Work History

FARM LABORER

UC Davis
03.2024 - Current
  • Receive work orders in morning and load truck or trailer with necessary equipment for the day
  • Collaborate with P.I or SRA regarding work and give direction to the rest of team
  • Weeded gardens with garden forks, hoes and trowels, regularly using mulch mixed in with pre-emergent to prevent weeds from germinating
  • Train new-hires on how to properly enter UC Path, TRS and how to use LMS software to complete skillsoft trainings required by UCD
  • Trim trees and bushes, prepare brush for mulching, and troubleshoot irrigation issues

LABORER

Roll N Rock Construction
04.2021 - 02.2024
  • Participate in safety meetings, obtaining whatever required certifications required by state. Collaborate with Caltrans and CHP on any possible safety issues and layout a roadmap for the progression of project
  • Exercised customer service skills when working in residential areas, notifying citizens about noise ordinance and location of work orders
  • Perform tasks in paving, grading, land clearance, concrete installation, and trenching
  • Efficiently managed equipment logistics, enhancing job site readiness
  • Improved workflow through proactive task identification

PARKS AND REC

City of Davis
08.2019 - 04.2021
  • Receive and work on requests from public regarding changes to facilities and grounds of parks
  • Coordinate with City staff on setting up for public and sporting events, participate in meetings regarding safety
  • Ensured safety and efficiency in solo and group settings, contributing to well-maintained parks
  • Maintained cleanliness of public spaces by power washing bathrooms, playgrounds, and benches
  • Collaborated with team to landscape grass, bushes, and trees, enhancing park aesthetics

PRODUCE ASSOCIATE

Nugget Market
08.2014 - 08.2019
  • Provided exceptional customer service whether in-person or over the phone, addressing inquiries and resolving issues promptly
  • Translated for Spanish-speaking customers, enhancing their shopping experience
  • Ordered new stock and contacted vendors to ensure the quality of products were up to standard
  • Maintained cleanliness of department and workspace, contributing to store's overall hygiene standards
  • Trained new-hires on daily duties and company policies
  • Stocked shelves and checked inventory, input any important data and information into company computer

Education

ASSOCIATES DEGREE -

Woodland Community College
Woodland, California

Skills

Bilingual in English and Spanish

Superb Customer service

Proficient in operating a PC (Windows, MacOS, Linux)

Excellent multi-tasking skills

Knowledge of techniques required to train others

Experience with Microsoft Office Suite and UC Path

UC Davis LMS Certifications:

Customer Service: Interpreting Customers' Service Priorities

Customer Service: Engaging with Customers

AR102 - Billing External Customers Using Aggie Enterprise

Keeping Business Calls Professional

Microsoft 365 Fundamentals: Office 365 Collaboration

Working with Excel Tables in Excel 2019 for Windows

Timeline

FARM LABORER

UC Davis
03.2024 - Current

LABORER

Roll N Rock Construction
04.2021 - 02.2024

PARKS AND REC

City of Davis
08.2019 - 04.2021

PRODUCE ASSOCIATE

Nugget Market
08.2014 - 08.2019

ASSOCIATES DEGREE -

Woodland Community College
FERNANDO OLIVARESUC Davis