Fernando Munoz
Norwalk,CA
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Advance Auto Parts
08.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Warehouse Receiver
Hasko Trading
01.2022 - 01.2024
- Received and inspected incoming shipments, verifying quantities and quality against purchase orders
- Organized and stocked warehouse shelves, ensuring accurate labeling and rotation of stock
- Managed inventory using [Inventory Management Software], conducting regular cycle counts
- Coordinated with other departments to fulfill customer orders and resolve discrepancies
- Maintained an clean and safe work environment, adhering to OSHA guidelines
- Trained new warehouse staff on proper receiving and stocking procedures
- Checked shipments for properly labeling and palletizing to reduce risk of damage.
- Verified order accuracy of orders and proactively corrected discrepancies.
Shift Supervisor
Autozone
07.2020 - 01.2022
- Assisted customers in finding automotive parts and accessories, providing recommendations based on their vehicle and needs
- Achieved sales targets by upselling and cross-selling products
- Managed inventory, including stocking shelves and conducting cycle counts
- Provided support with special orders and returns, ensuring customer satisfaction
- Trained new team members on store processes and customer service best practices
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Education
High School Diploma -
New Designs Charter School
Los Angeles, CA06-2020
Skills
- Communication
- Reliable
- Effective Listening
- Problem Solving
- Multitasking
- Sales
- Customer service
- Teamwork and collaboration
LANGUAGES
English & Spanish
Timeline
Retail Sales Associate
Advance Auto Parts
08.2024 - 01.2025
Warehouse Receiver
Hasko Trading
01.2022 - 01.2024
Shift Supervisor
Autozone
07.2020 - 01.2022
High School Diploma -
New Designs Charter School
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