FERNANDO M. CRUZADA
Cold Lake
Summary
Goal-driven Food & Beverage Professional with 15 years of experience in dynamic environments. Delivered significant contributions through diverse skills and knowledge, fostering growth and advancement. Committed to enhancing operational efficiency and achieving organizational objectives.
Overview
19
19
years of professional experience
Work History
Supervisor BOH/ Baker
TIM HORTON
St. Albert
01.2024 - 03.2026
- Supervised, directed, and coordinated restaurant team members to ensure smooth operations throughout shifts.
- Trained new team members on company procedures during onboarding sessions.
- Prepare and bake a variety of products such as donuts, muffins, croissants and bread according to company recipes and standards.
- Monitor and adjust oven temperatures, proofing times and baking times to ensure consistent quality and production efficiency.
- Follow food safety and sanitation procedures, including proper handling, labeling and storage of ingredients and finished products.
- Collaborated with team members, including managers and front-line staff, to effectively manage inventory levels and optimize production schedules.
- Maintained clean and organized work areas, including equipment and storage, while performing routine maintenance checks on baking equipment.
Server/ Trainer
PF CHANG’S CHINA BISTRO
Dubai
10.2012 - 11.2023
- Greeted customers upon seating, ensuring table cleanliness and readiness with utensils and napkins.
- Explained menu items, addressed customer inquiries, and suggested menu choices.
- Accurately take food and beverage orders, correctly using the ordering system.
- Addressed guest complaints while training staff on service standards and product knowledge.
- Executed opening and closing procedures, completing all tasks to maintain operational efficiency.
- Collects payment from customers accurately and does cash and check reports.
Room Service Attendant / Waiter
JEBIL ALI GOLF RESORT AND SPA
Dubai
04.2012 - 08.2012
- Received and processed guest orders via phone to ensure accurate service.
- Delivered food, drinks, silverware, and condiments to guest rooms, ensuring timely fulfillment of guest orders.
- Replenish supplies of toiletries, coffee, tea and mini bar items daily.
- Wheeled tray into guest room with guest's approval, set up table, opened platters, and identified each portion for a seamless dining experience.
- Deliver packages that arrive for a guest and take care of guests' dry-cleaning orders.
- Stocking supplies for orders and recording amounts and types of special food items served to customers.
- Totaled checks, presented to customers, and processed payments accurately for services rendered.
Captain Waiter – Sezzam Restaurant
KEMPINSKI HOTEL MALL OF EMIRATES
Dubai
05.2007 - 03.2012
- Ensured outstanding service by creating a welcoming environment through greeting and acknowledging every customer.
- Engaged with customers to ensure meal satisfaction and resolved concerns.
- Monitored team performance to uphold high-quality service standards and enhance customer satisfaction.
- Supervises activities of workers in section of dining room.
- Managed cash register operations and prepared sales reports.
- Entering each item ordered into restaurant register system.
- Knowledge in Micros as a point-of-sale system.
Education
Bachelor of Science - Computer Science
Saint Francis of Assisi College System
Las Pinas City, Philippines03-1999
Skills
- Baking techniques
- Food safety
- Inventory management
- Team coordination
- Staff training
- Customer service
Awards
- Warrior of the Month, PF Changs’s La Mer, 03/01/19
- Trainer Certification Process, PF Chang’s, Alshaya LLC, 06/20/17
- PF Chang’s Top Seller, LTO, 01/01/16
- Warrior of the Month, PF Changs’s, Alshaya LLC, 02/01/13
- Warrior of the Month, PF Changs’s, Alshaya LLC, 03/01/12
- Champion service provider, Kempinski Hotel, Mall of the Emirates, 10/01/10
- Tea Training, Kempinski Hotel, Mall of the Emirates, 07/28/10
- Basic Food Hygiene, Kempinski Hotel, Mall of the Emirates, 02/25/09
- Champion service provider Achievement Award, Kempinski Hotel, Mall of the Emirates, 06/01/08
Timeline
Supervisor BOH/ Baker
TIM HORTON
01.2024 - 03.2026
Server/ Trainer
PF CHANG’S CHINA BISTRO
10.2012 - 11.2023
Room Service Attendant / Waiter
JEBIL ALI GOLF RESORT AND SPA
04.2012 - 08.2012
Captain Waiter – Sezzam Restaurant
KEMPINSKI HOTEL MALL OF EMIRATES
05.2007 - 03.2012
Bachelor of Science - Computer Science
Saint Francis of Assisi College System