Fernando J. Avina
Southwest Security
Brawley
1
Certification
2
years of professional experience
Detail-oriented Cybersecurity graduate with a solid foundation in networking and computer systems. Pursuing Cisco CCNA certification through practical labs and self-study. Ready to apply technical skills in IT Support, Help Desk, or Network Technician roles to drive organizational success and improve user experiences.
Work History
Call Engagement Specialist (Seasonal Rehire)
1 Month- Rehired to support a new healthcare provider outreach campaign based on previous performance.
- Continue conducting outbound calls to healthcare providers.
- Maintain accurate documentation across multiple systems.
- Meet productivity and quality expectations while working remotely.
Security Guard
1 Year 8 Months- Certified Security Guard with expertise in conducting thorough patrol duties, safety inspections, and ensuring exceptional client satisfaction.
- Respond to incidents while remaining calm and professional under pressure.
- Prepare detailed reports with accuracy and attention to detail.
- Demonstrate reliability by consistently following established procedures and safety protocols.
Call Engagement Specialist (Seasonal)
5 Months- Conducted outbound calls to healthcare providers to facilitate timely communication and support healthcare needs.
- Maintained accurate documentation across multiple systems to ensure seamless information flow and compliance.
- Maintained accurate documentation across multiple systems.
- Provided professional customer service and problem solving to enhance client satisfaction and resolve inquiries effectively.
Education
Associate of Science - Cybersecurity
Diploma
Skills
Client support
Proficient in Windows 10/11
Cisco: Cisco IOS
Cisco Packet Tracer
Basic Router & Switch Configuration
Customer engagement
Strong attention to detail and the ability to manage time effectively.
Quick learner with a strong work ethic and a positive attitude.
Certification
- CPR
- AED
- First Aid
Timeline
Call Engagement Specialist (Seasonal Rehire)
QMetrics
06.2026 - CurrentRead More
Call Engagement Specialist (Seasonal)
QMetrics
07.2025 - 12.2025Read More
Security Guard
Southwest Security
11.2024 - CurrentRead More
Imperial Valley College
Associate of Science from Cybersecurity
Read More
Brawley Union High School
Diploma
Read More