Summary
Overview
Work History
Education
Skills
Websites
Timeline
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FERNANDO HERNANDEZ

Salinas,Ca

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Experienced team lead and sales professional with over fifteen years in the retail and customer service industry. With the ability to organize, prioritize, and multitask in a fast-paced work environment. Professional and effective communication through emails, business meetings, letters, and memos. Capable of managing sales teams, as well as leading union employees. Proficient in Microsoft Office and the ability to learn other computer programs quickly.


Overview

14
14
years of professional experience

Work History

DIVISIONAL DISPATCHER

GRANITEROCK
01.2024 - Current
  • Receive and communicate important information to coordinate personnel and vehicle operations
  • Efficiently and effectively schedule/dispatch appropriate personnel or services based on incoming requests
  • Administrative responsibilities with high volume data entry
  • Maintain communication logs and records
  • Provide assistance and training to team leads across the division

INSIDE SALES TEAM LEAD

GRANITEROCK
04.2016 - 01.2024
  • Provided leadership, direction, and supervision to sales staff, drivers, and warehouse personnel
  • Conducted and managed daily operations such as inventory control and safety meetings/trainings
  • Coached and mentored counter staff to improve their skills and achieve sales targets
  • Addressed interpersonal issues within the team to maintain a positive working environment

PERSONAL BANKER

JPMORGAN CHASE
07.2011 - 10.2015
  • Successfully grew the business by recommending banking products and services to a diverse customer base for new accounts, small business loans, merchant services, and investment services
  • Sustained partnerships with underwriting and loan specialists, business managers, and investment advisors to drive retail banking sales, cash management, and new product offerings
  • Administered various banking transactions including daily night drops, as well as managing and servicing several ATMs throughout the branch

Education

Two Semesters -

San Jose State University
San Jose, CA

Associates of Arts - undefined

Hartnell College
Salinas, CA
06.2008

Skills

  • Bilingual
  • Communication
  • Project Management
  • Critical Thinking
  • Leadership
  • Responsible
  • Innovative
  • Decision Making

Timeline

DIVISIONAL DISPATCHER

GRANITEROCK
01.2024 - Current

INSIDE SALES TEAM LEAD

GRANITEROCK
04.2016 - 01.2024

PERSONAL BANKER

JPMORGAN CHASE
07.2011 - 10.2015

Associates of Arts - undefined

Hartnell College

Two Semesters -

San Jose State University
FERNANDO HERNANDEZ