Fernando Haro
Santa Clara
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
6
6
years of professional experience
Work History
Host
Din Tai Fung
12.2024 - 08.2025
- Provided exceptional customer service, enhancing overall guest satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Resolved guest inquiries and concerns promptly, fostering positive experiences.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Advised customers about special offerings and menu items to help drive sales.
Chief Technology and Operations Officer
Taros Bobba Bar
05.2024 - 12.2024
- Led technology strategy to enhance operational efficiency and customer engagement.
- Developed and implemented software solutions to streamline internal processes and improve service delivery.
- Coordinated catering operations for diverse events, ensuring seamless execution and client satisfaction.
- Oversaw event logistics, including setup and breakdown processes, ensuring timely completion of tasks.
- Collaborated with vendors to secure reliable sourcing of ingredients, fostering strong business relationships.
Trader Joe's Crew Member
Trader Joe's
02.2020 - 05.2024
- Versatility in the work environment and adaptability. Positioned in Sunnyvale, Santa Barbara, Campbell, and San Jose, California locations of Trader Joe's.
- Efficiency as a cashier, stocker, and customer experience specialist, dedicated to ensuring seamless, diverse customer interactions.
- Committed to delivering exceptional service that exceeds expectations, leaving a lasting impression of outstanding service, while upholding Trader Joe's core values.
- Use of an electric pallet jack or forklift to unload truck shipments.
- Utilized Point of Sale (POS) systems for accurate transaction processing and reporting.
- Trained new staff on operational procedures and customer service best practices.
- Analyzed market trends to inform inventory decisions and product selection.
- Developed and implemented merchandising strategies to enhance customer engagement.
Education
Certificate - Global Leadership
Santa Barbara City College
Santa Barbara06-2026
High School Diploma -
New Valley Highschool
Santa Clara, CA01.2018
Certificate - Fire Arms Terminology And Safety
West Valley College
Saratoga, CA11-2017
Skills
- Customer service
- Communication
- Product knowledge
- Fast pace work ethic
- Effective time management
- Multitasking proficiency
- Team collaboration
- Adaptable to change
- POS software
- Operations management
LANGUAGES
English & Spanish
Timeline
Host
Din Tai Fung
12.2024 - 08.2025
Chief Technology and Operations Officer
Taros Bobba Bar
05.2024 - 12.2024
Trader Joe's Crew Member
Trader Joe's
02.2020 - 05.2024
Certificate - Global Leadership
Santa Barbara City College
High School Diploma -
New Valley Highschool
Certificate - Fire Arms Terminology And Safety
West Valley College