Fernando Escobar Fandino
Vancouver,BC
Summary
Foreign languages enthusiast with 5 years of Customer Service experience in Vancouver-Canada. Keen observer and listener, experienced in working with different groups of people. Native Spanish speaker, C1 (IELTS) English speaker and B2 (CEFR) French Speaker.
Overview
9
9
years of professional experience
Work History
Medical Office Assistant
Physioworks- A Physical Therapy Practice
05.2024 - Current
- Used Jane App to schedule appointments for doctor visits and procedures.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Baker Assistant
HAZUKIDO BAKERY
03.2023 - 10.2023
- Prepared croissants and fillings by following the company recipes.
- Processed customer orders promptly to increase customer satisfaction.
- Analyzed customer preferences to design and create tailored products.
- POS
- Opening and Closing the store.
Starbucks Barista
Starbucks Company (Canada)
10.2019 - 02.2022
- Increased customer loyalty by remembering personal preferences.
- Recommended products based on the understanding of individual customer needs and preferences.
- Prioritized drink requests while managing interruptions.
- POS
English as a Foreign Language Teacher
Universidad del Valle
08.2016 - 04.2019
- Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Established positive relationships with students and school administrators.
- Attended workshops to learn about student motivation and engaging learning activities.
- Documented student attendance and progress against goals.
Education
Leadership Preparation - Leadership And Management
LCC ISS Language & Career College of BC
Vancouver, BC10.2020
Bachelor of Arts - Foreign Languages Teaching
Universidad Del Valle
Cali, Valle del Cauca05.2017
Skills
- Customer service
- 60 WPM Typing Speed
- Microsoft Office
- Jane App
- Teaching
- Interpersonal Communication
- Computer Proficiency
- Critical Thinking
- Building rapport
- Critical Analysis
- Escalation management
- Customer Relations
Availability
Part-Time
Timeline
Medical Office Assistant
Physioworks- A Physical Therapy Practice
05.2024 - Current
Baker Assistant
HAZUKIDO BAKERY
03.2023 - 10.2023
Starbucks Barista
Starbucks Company (Canada)
10.2019 - 02.2022
English as a Foreign Language Teacher
Universidad del Valle
08.2016 - 04.2019
Leadership Preparation - Leadership And Management
LCC ISS Language & Career College of BC
Bachelor of Arts - Foreign Languages Teaching
Universidad Del Valle
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