Experienced Senior Operations Manager at Brookfield Properties with a proven track record in strategic planning and productivity improvement. Expert in negotiating contracts and implementing technology integration, enhancing operational efficiency. Recognized for mentoring teams and achieving cost reductions through effective resource management and innovative solutions. Committed to driving excellence in building operations and reducing energy costs.
Directed operations and maintenance staff while overseeing workforce management planning.
Mentored direct reports to enhance team cohesion through effective leadership.
Identified and implemented HVAC, plumbing, and electrical solutions for tenant requirements.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches and having regular team meetings.
Defined objectives and guided managers on their responsibilities as necessary.
Established energy management goals, monitored building consumption, and reviewed budgets.
Prepared annual maintenance budgets and Tenant chargebacks.
Developed Ten-Year capital plans for equipment replacement and building upgrades.
Ran all Capital Projects for all Building equipment replacement and all Electrical upgrades
Negotiation Union contracts for Union staff
Negotiated contracts with suppliers to optimize procurement processes.
Conducted monthly financial review of variances and providing reports on same
Providing accounting accruals on a monthly basis and at year end
Reviewing and approving drawings for all mechanical and electrical work for the base building and tenant upgrades and renovations
Along with many other duties
Responsible for Ontario portfolio of MD's real estate
Negotiating of all contracts for Building Operations in Ontario portfolio
Oversaw day to day operations of all Buildings and staff
Responsible for all Tenant upgrades and Tenant construction
Oversaw all Capital projects and all Capital recommendations
Accounting and rent collections
Managed implementation of technological improvements, resulting in increased operational efficiency.
Coordinated interdepartmental collaboration to integrate technical requirements into organizational goals.
Delivered comprehensive technical training programs, enhancing team competency and performance levels.
Built trusted relationships with stakeholders through effective communication and collaborative problem-solving.
Day to day Operations of London Life's Toronto portfolio
Capital project management and planning
Reduced equipment downtime through proactive preventive maintenance and timely repairs, ensuring smooth operations.
Mentored engineers, providing guidance on best practices and technical expertise for professional growth.
Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.
Established procedures for corrective and preventive maintenance.
Oversaw facility inspections to identify areas of concern or opportunities for improvement in infrastructure management.
Attended weekly department head meetings to share information and voice concerns.
Managed budgets for engineering projects, making strategic decisions to optimize resources while maintaining quality standards.
Performed root cause analyses to diagnose system failures accurately while minimizing downtime during troubleshooting efforts.
Led a team of engineers to successfully complete complex projects within budget and schedule constraints.
Day to Day Management of the Buildings under contract
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Day to Day operations of all Building equipment
Reduced equipment downtime through proactive preventive maintenance and timely repairs, ensuring smooth operations.
Mentored engineers, providing guidance on best practices and technical expertise for professional growth.
Established procedures for corrective and preventive maintenance.
Oversaw facility inspections to identify areas of concern or opportunities for improvement in infrastructure management.
Managed budgets for engineering projects, making strategic decisions to optimize resources while maintaining quality standards.
Led a team of engineers to successfully complete complex projects within budget and schedule constraints.
Operations management
Productivity improvement
Strategic planning
Cost reduction
Forecasting
Technology integration