Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Fernando Davila Hernandez

Burlington,ON

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

5
5
years of professional experience

Work History

Customer Experience Associate

TD Canada Trust
Oakville, ON
10.2022 - Current
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Collected deposits or payments and arranged for billing.
  • Collaborated with other departments to ensure customer needs were met efficiently.
  • Updated databases with new and modified customer data.
  • Created and maintained a positive work environment for customers and colleagues alike.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Answered incoming calls, emails, and chats in a timely manner.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Customer Service Representative

LCBO
Oakville, ON
10.2018 - 10.2022
  • Mentored new employees on procedures and policies to maximize team performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Education

Diploma - General Business

Sheridan College Pilon School of Business
Mississauga, ON
01-2022

High School Diploma -

Loyola Catholic Secondary School
Mississauga, ON
06-2015

Skills

  • CRM Software
  • Social Media Monitoring
  • Trend Monitoring
  • Client Advocacy
  • Report Creation
  • Work Prioritization
  • MS Office, Excel and PowerPoint
  • Data Management
  • Remote Office Availability
  • Business Development Understanding
  • Problem Resolution
  • Able to work both independently and in a team

Languages

Spanish
Full Professional

Affiliations

  • I maintain a consistent fitness regimen 6 days a week early in the morning so that I can have the rest of the day to run errands and complete any other tasks that require my full attention.
  • I enjoy reading non fiction novels in my spare time.
  • I partake in boxing classes near my home twice a week.
  • I cook in my spare time in order to grow my culinary skills and apply new recipes and dishes to my daily diet.

References

References available upon request.

Timeline

Customer Experience Associate

TD Canada Trust
10.2022 - Current

Customer Service Representative

LCBO
10.2018 - 10.2022

Diploma - General Business

Sheridan College Pilon School of Business

High School Diploma -

Loyola Catholic Secondary School

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Fernando Davila Hernandez