Fernando Davila
Saint-Laurent,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Inventory Receiver
Moneris
08.2024 - Current
- Enhanced warehouse organization, enabling easier access to items and faster order fulfillment.
- Maintained a safe working environment through routine inspections and adherence to safety protocols.
- Trained new team members on inventory management systems and best practices for efficient workflow.
- Handled day-to-day shipping and receiving overseeing more than 400 packages per day.
Driver
Door Dash
05.2023 - Current
- Delivery to clients that order through the Door Dash
- Grocery shopping for clients
Customer Service Executive
Bleu Marine and Co
10.2018 - 01.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Forklift Operator
Matco
01.2018 - 08.2018
- Shipping/Receiving and Forklift operator
- Check inventory on tape
- Operate Forklift to unload shipments of tape
Forklift Operator
Fastbolt
05.2016 - 12.2017
- Operating forklift
- Using scales to weigh the quantities of bolts for customer needs
- General laborer
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Telemarketer
Fusion
07.2012 - 03.2016
- Telemarketing for service providers
- Customer service agent
- Sales
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
Education
Certificate - Learning French
Caci
Montreal, QC01.2025
Secondary Highschool - Highschool
Moscrop
Montreal, QC01.2012
Skills
- Customer service
- Microsoft Excel
- Microsoft Teams
- Quick learner
- Positive attitude
- Strong work ethic
- Critical thinking
- Active listening
Cellular
(514) 804-1589
Languages
French
Professional Working
Spanish
Native or Bilingual
Timeline
Inventory Receiver
Moneris
08.2024 - Current
Driver
Door Dash
05.2023 - Current
Customer Service Executive
Bleu Marine and Co
10.2018 - 01.2022
Forklift Operator
Matco
01.2018 - 08.2018
Forklift Operator
Fastbolt
05.2016 - 12.2017
Telemarketer
Fusion
07.2012 - 03.2016
Certificate - Learning French
Caci
Secondary Highschool - Highschool
Moscrop
Similar Profiles
Andreina RamirezAndreina Ramirez
Account Executive at MonerisAccount Executive at Moneris
Moustafa ManialawyMoustafa Manialawy
Regional Sales Consultant at MonerisRegional Sales Consultant at Moneris
Barach Aruei RiakBarach Aruei Riak
Warehouse Associate at MonerisWarehouse Associate at Moneris