Dynamic Lead Technician with extensive experience at Sight & Sound Security, excelling in team management and safety compliance. Proven track record in troubleshooting and optimizing systems, enhancing operational efficiency. Skilled in equipment commissioning and fostering strong client relationships, ensuring high-quality service delivery and adherence to safety standards.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Lead Technician
Sight & Sound Security
01.2022 - 12.2024
Managed team performance by training, mentoring, disciplining, and motivating employees.
Planned, scheduled, and delegated daily work to team of employees.
Implemented, configured, and optimized safety standards.
Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Monitored and enforced safety measures to mitigate hazards.
Lead Technician/Fire Alarm Installer
Premier Security Solutions
11.2018 - 01.2022
Commissioned new fire alarm systems, installing related hardware and software required by facilities.
Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
Authored weekly reports detailing work order completions, logged malfunctions and other activities.
Installed and tested fire detection and suppression systems.
Demonstrated features and functionality of alarm systems to customers.
Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
A/V Installer
Prime A/V
07.2018 - 11.2018
Pulled and terminated variety of cables.
Interfaced with customers to explain operation and instill confidence in installed systems.
Created and implemented technical support plans for audio-visual systems.
Performed service and system maintenance as directed.
Set up projectors, laptops and microphones for live presentations.
Diagnosed and resolved problems with AV equipment and media management systems.
Event Technician, Team Lead, Creative Specialist at Mugwump Productions/Sight And SoundEvent Technician, Team Lead, Creative Specialist at Mugwump Productions/Sight And Sound