FERNANDO CARBAJAL
Reseda
Summary
Dynamic Operations Manager excelling in customer service and team leadership. Expert in inventory management and process improvements, driving operational efficiency and enhancing guest satisfaction in high-pressure environments. Skilled in training and development, fostering a positive culture of excellence, hospitality, open communication and compliance across diverse teams.
Overview
11
11
years of professional experience
Work History
Operations Manager
LAX-Delta Skyclub / Delta One
Inglewood
08.2024 - Current
- Managed daily cleaning operations for high-traffic airport lounge facilities.
- Monitored staff performance to ensure compliance with safety standards and LAWA protocols.
- Guided and supported daily operational tasks in collaboration with various departments, helping divert issues with effective communication to ensure club operations.
- Delivered excellent customer service in high-pressure environments to enhance guest satisfaction.
- Conducted full onboarding procedures for new employees on site policies and training to ensure readiness.
- Staying in communication with colleagues and staff on a daily basis to ensure coverage and important notifications
EVS Manager
Thousand Oaks Surgical Hospital
Thousand Oaks
11.2023 - 07.2024
- Led environmental services staff to maintain high cleanliness standards in surgical center of Los Robles Medical Hospital.
- Conducting regular patient check-ins to ensure high level of satisfaction with Press-Ganey scores
- Enforced sanitation procedures AORN standards, CMS, OSHA, HIPAA & other regulatory agency audits, DOT compliance
- Training of team members on infection control protocols and best practices, ensuring re-occurring competency training was conducted
- Oversaw inventory management for cleaning supplies and equipment
- Facilitated communication between departments to enhance operational efficiency.
- Conducted facility inspections to pinpoint areas needing special attention and floor care.
Operations Manager
Controlled Contamination Services
Anaheim
06.2022 - 07.2023
- Directed daily operations in hybrid-remote role, For a GMP cleaning based organization, ensuring efficiency and compliance with company standards for various locations.
- Streamlined workflow processes to improve productivity across multiple teams based on site-specific needs.
- Ensured high-level customer satisfaction by maintaining rapport with clients and tailoring operations and cleaning schedules to meet customer certifications and deadlines.
- Oversaw staffing needs, recruitment, selection, onboarding, and training processes. Delivered site-specific training.
- Coordinated with sales, marketing, finance, and human resources departments to enhance operational efficiency.
EVS Manager
Kaiser Permanente Woodland Hills Medical Center
Woodland Hills
07.2021 - 06.2022
- Educated team members on infection control protocols and best practices, enhancing compliance and safety during daily and weekly staff inservices.
- Assisted in developing preventive maintenance plans for building systems such as HVAC and plumbing, ensuring optimal performance through in-house work order system.
- Analyzed data collected from surveys conducted by customers or other stakeholders about cleanliness levels of the facility.
- Inspected facilities to identify areas needing special attention, facilitating timely deep cleaning and project care.
EVS Manager
Providence Cedars-Sinai Tarzana Medical Center
Tarzana
02.2018 - 07.2021
- Managed hospital EVS staff during construction transition, maintaining service continuity and supporting patient care.
- Collaborated with administration to implement operational changes, resulting in improved workflows and resource allocation.
- Coordinated contracts with vendors for custodial services and products, optimizing resource use.
- Led and supported staff through challenges of COVID-19, fostering resilience and adaptability in service delivery.
Custodial Manager
Glendale Adventist Medical Center/Sodexo
Glendale
10.2015 - 12.2018
- Managed the cleaning department covering over 800,000 square feet of cleanable surfaces, revised workflow routines, and oversaw offsite buildings, clinics, and classrooms.
- Conducted inspections with Infection Prevention to uphold cleanliness standards and track hospital HAIs.
- Maintained attendance, performance reviews, payroll, and other relevant data for custodial staff.
Education
Associate's Degree - Communications
LOS ANGELES PIERCE COLLEGE
Winnetka, CA04-2013
High School Diploma -
RESEDA SENIOR HIGH SCHOOL
Reseda, CA01-2011
Skills
- Operational oversight
- Facility management
- Inventory management
- Expense reporting
- Payroll processing
- Workforce safety programs
- Cleanroom compliance
- Process improvements
- Schedule management
- Market growth
- Fast-paced operations
- Troubleshooting and problem solving
- Leadership abilities
- Training and development
- Team building
- Labor relations
- Account recordkeeping
- Microsoft Office proficiency
- Customer-service excellence
- Conflict resolution
- Strong Interpersonal skills
- Cleaning operations
- Cleaning operations
References
- NORMA NIETO, EVS Director /Compliance Specialist, Spurgin Consultant Group - Medi-Waste, 562-822-3287
- ELIZABETH SERRANO, Operations Manager II, Olive-View UCLA Medical Center - Sodexo, 818-294-0593
- HUGO GOMEZ, EVS Manager, Providence Cedars-Sinai Tarzana Medical Center, 818-618-6930
Languages
Spanish
Professional
Timeline
Operations Manager
LAX-Delta Skyclub / Delta One
08.2024 - Current
EVS Manager
Thousand Oaks Surgical Hospital
11.2023 - 07.2024
Operations Manager
Controlled Contamination Services
06.2022 - 07.2023
EVS Manager
Kaiser Permanente Woodland Hills Medical Center
07.2021 - 06.2022
EVS Manager
Providence Cedars-Sinai Tarzana Medical Center
02.2018 - 07.2021
Custodial Manager
Glendale Adventist Medical Center/Sodexo
10.2015 - 12.2018
Associate's Degree - Communications
LOS ANGELES PIERCE COLLEGE
High School Diploma -
RESEDA SENIOR HIGH SCHOOL