Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Fernando Buenrostro

Los Angeles

Summary

As a previous Operations Manager, my expertise in administration and the hospitality industry has been pivotal to delivering exceptional service to our diverse clientele. My role involves a dynamic blend of leadership and hands-on management, ensuring smooth club operations and customer satisfaction. With an Associate's degree in Business Administration and Management from Santa Monica College, I apply academic principles to real-world challenges. My computer literacy complements my administrative skills, enabling efficient operations and informed decision-making in a fast-paced environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Member Associate

Private Suites
01.2025 - Current

Provide personalized luxury hospitality to VIP members and guests by coordinating every detail of their travel experience. Responsibilities include managing flight itineraries, ground transportation, and individual preferences to ensure a seamless journey. Consistently deliver service that exceeds expectations while upholding the highest standards of luxury travel.

  • Reservation Mastery: Manage guest travel itineraries, anticipate needs, and provide exceptional customer service.
  • Professional Greeter: Greet guests personally, setting a tone of luxury from arrival.
  • Personal Guide: Escort members to Private Suites or Salon, highlighting exclusive features and amenities.
  • Luggage Concierge: Handle and process luggage efficiently per airline agreements. Work multiple airline protocols.
  • Security/Immigration Assistance: Escort guests through on-site security and immigration with professionalism.

Operations Manager

The Bay Clubs Company
01.2021 - 12.2024
  • Oversaw Front Desk and Managers on Duty to ensure member needs were met and exceeded expectations.
  • Provided leadership to all Associates to maintain hospitality and exceptional customer service.
  • Developed staff, programs, services, and facilities to drive operational success at The Bay Club Company.
  • Managed P&L for the Front Desk Department and Accounts Receivable.
  • Managed Schedules for 16+ associates as well as payroll.

Aquatics Department Head

The Bay Clubs Company
01.2016 - 01.2021
  • Reviewed revenue plans on a monthly basis.
  • Provided leadership to all Swim Instructors and Lifeguards, maintaining proper training.
  • Managed Schedules and payroll for 23+ swim instructors and lifeguards.
  • CPR Instructor Certified

Executive Assistant

The Brink Transportation
01.2015 - 01.2017
  • Led ground and air transportation teams for music tours, Artists, Business Elite, and Royal Families worldwide.
  • Coordinated scheduling meetings, projects, and follow-ups with key stakeholders, ensuring high-end hospitality for exclusive clientele.
  • Liaised with internal and external parties to serve as the primary point of contact for tours.

Education

High School Diploma -

Bell High School

Associate's degree - Business Administration

Santa Monica College
01.2022

Skills

  • Hospitality Management
  • Billing Processing
  • Bilingual (Spanish)
  • Microsoft Office
  • Time Management
  • Critical Thinking
  • Employee Development
  • ADP Payroll

Certification

  • EXECUTIVE COACHING PROGRAM
  • 2023
  • Brenda Abdilla, PCC
  • Certified Career & Leadership Coach

Timeline

Member Associate

Private Suites
01.2025 - Current

Operations Manager

The Bay Clubs Company
01.2021 - 12.2024

Aquatics Department Head

The Bay Clubs Company
01.2016 - 01.2021

Executive Assistant

The Brink Transportation
01.2015 - 01.2017

Associate's degree - Business Administration

Santa Monica College

High School Diploma -

Bell High School
Fernando Buenrostro