Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

FERNANDO BLANCO

Burnaby,Canada

Summary

Dynamic Cloud Engineer Specialist with a proven track record at Telefonica Tech, excelling in IT infrastructure management and cloud solutions. Expert in Active Directory administration and skilled in problem-solving, I enhanced operational efficiency by 20% through automation. Committed to delivering exceptional customer service and fostering team collaboration for successful project outcomes.

Overview

9
9
years of professional experience

Work History

MES Apprentice Service Technician

Survitec (DBC Marine Safety Systems Ltd.)
Delta, BC
01.2025 - Current
  • Assisted in servicing MES safety equipment, ensuring compliance with SOLAS and Survitec standards.
  • Supported inspections, testing, repacking, and installation of MES systems to maintain operational readiness.
  • Completed service documentation, inspection reports, and checklists accurately and efficiently.
  • Participated in international deployments to ensure timely servicing and enhance customer satisfaction.
  • Adhered to safety and quality systems while pursuing ongoing technical training opportunities.

Cloud Engineer Specialist

Telefonica Tech
Santiago
01.2020 - 06.2022
  • Managed operational continuity for cloud services at Telefónica Chile across multiple platforms including VMware, Microsoft Azure, AWS, and Huawei Cloud.
  • Ensured compliance with Service Level Agreements for all cloud platforms.
  • Provided support to pre-sales teams by designing robust cloud architecture solutions.
  • Managed IaaS and SaaS in multi-cloud environments including AWS, Azure, and Huawei Cloud.
  • Validated solution architectures to align with business requirements as part of the cloud architecture team.
  • Delivered Level II and III support for over 200 regional and international clients.

Cloud Sales Specialist

Telefonica Tech
Santiago
06.2018 - 12.2019
  • Identified customer needs to enhance IT operational efficiency through targeted solutions.
  • Executed B2B sales and consultancy to accelerate IT sales initiatives.
  • Architected cloud infrastructure designs utilizing providers such as VMware, Huawei Cloud, Microsoft Azure, and AWS.

IT Support Specialist

YX Wireless S.A
Santiago
04.2016 - 12.2017
  • Resolved platform and IP telephony issues through effective scaling and resolution strategies.
  • Provisioned hardware for PBX Cloud products via SaaS for LATAM projects.
  • Addressed hardware and software challenges with Gateway equipment, collaborating with engineering teams.
  • Managed Level 1 and Level 2 ticketing systems in customer support operations.
  • Coordinated remote support for technical personnel addressing IP telephony service failures and squid navigation proxy issues.

Education

Post Graduate Diploma - General Business

Douglas College
New Westminster, BC
08.2024

Bachelor - Computer Science

Instituto Universitario de Tecnología de Administración Industrial
Caracas, Venezuela
12.2007

Skills

  • IT infrastructure management
  • System analysis and troubleshooting
  • Active Directory and Azure AD administration
  • VMware and Hyper-V administration
  • M365 and AAD Connect management
  • Server security and data integrity
  • Cloud management (Azure, AWS)
  • Project management and collaboration
  • Technical documentation
  • B2B sales and customer service
  • Technical support and cloud computing
  • VoIP systems and virtualization technologies
  • Problem solving and effective communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

MES Apprentice Service Technician

Survitec (DBC Marine Safety Systems Ltd.)
01.2025 - Current

Cloud Engineer Specialist

Telefonica Tech
01.2020 - 06.2022

Cloud Sales Specialist

Telefonica Tech
06.2018 - 12.2019

IT Support Specialist

YX Wireless S.A
04.2016 - 12.2017

Post Graduate Diploma - General Business

Douglas College

Bachelor - Computer Science

Instituto Universitario de Tecnología de Administración Industrial

Similar Profiles

CREATE PROFILE
FERNANDO BLANCO