Fernando Ayala
Niagara Falls,ON
Summary
Personable hospitality professional skilled in enhancing guest experiences through warm greetings and attentive service. Proficient in managing guest flow, providing accurate wait times, and accommodating special requests. Observant and responsive to guests' needs, ensuring high-quality service. Committed to sanitation, safety, and alcohol control policies while supporting staff with table management and beverage service.
Overview
7
7
years of professional experience
Work History
Vacation Advisor
Marriott Vacations Worldwide Corp
01.2024 - 09.2024
- Maintained expert knowledge of travel industry trends, ensuring up-to-date product offerings.
- Created customized itineraries tailored to individual client needs and preferences.
- Assisted clients in resolving travel-related issues promptly and professionally.
- Promoted add-on services such as excursions, trip insurance, or upgrades to enhance overall vacation experiences.
Host - Waiter
Sushi Cove
12.2022 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Host Manager
UNAM Mexico Residences
02.2018 - 11.2022
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Maintained a professional and welcoming atmosphere, setting high standards for service excellence.
- Oversaw maintenance of facility cleanliness and appearance standards throughout the restaurant premises.
Education
Master's In Business Management - Management
University of Niagara Falls
Niagara Falls, ONBachelor's In Public Accounting -
CNCI
Mexico CitySkills
- Exceptional communication
- First Aid Training
- Creativity and Innovation
- Brand Awareness
- Crisis Management
- Administrative tasks
- Client Relationship Building
Accomplishments
During my time working for Marriott and Sushi Cove I was awarded several times for exceptional customer service based on the surveys given to the customers.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Vacation Advisor
Marriott Vacations Worldwide Corp
01.2024 - 09.2024
Host - Waiter
Sushi Cove
12.2022 - 01.2024
Host Manager
UNAM Mexico Residences
02.2018 - 11.2022
Master's In Business Management - Management
University of Niagara Falls
Bachelor's In Public Accounting -
CNCI
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