Fernando Amezcua Sánchez
Vancouver,BC
Summary
Dedicated system, in different areas one is Field Engineer successful at fostering and developing client relationships. Knowledgeable in networks and programming because those two areas can carry out large projects such as creating web applications and integrating a network. More than 2 years supporting sales efforts as part of business development teams.
I see myself in a company where I can share my abilities acquired during my academic achievements and expand my knowledge
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Engineer for BBVA Bancomer Services
GRG HONG KONG MEXICO
01.2022 - Current
- Bancomer ATMs were attended aprox 20 services per month, when they presented a problem, these problems could be both hardware and software
- Software failures were when the version had to be updated to improve the security of the ATM and the hardware question was the repair of parts or changing the affected spare part of the module.
- Monitored construction methods and installations, inspection and testing processes.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Conducted thorough site assessments to identify potential hazards, ensuring safe working environment for all personnel involved in field operations.
- Prepared documentation that would be used in requests for proposal.
Development of Ticketing System, and Technical Support
Centro de Servicios Latinos LLC
09.2018 - 09.2023
- Did was a ticket system to take turns which helped to have a better service for customers and for the company to be more digitized and time was saved
- Also, maintenance to the computer equipment 3 per month.
- Managed escalated customer issues efficiently, maintaining excellent client relationships throughout the process.
- Improved customer satisfaction by implementing efficient technical support processes and procedures.
Networks Technical Support
Enaitech Solutions
01.2021 - 08.2021
- Was technical support in networks through the Cisco Meraki platform in network security issues, which provided greater security network from clients in the USA
- I'm in the process of training courses that Cisco has
- Also do technical support on switches for ten users and everything that the 3cx platform handles for example routers, install a call center in the cloud, etc.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
- Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
Technical Support, System Maintenance
Government of State of Colima
01.2019 - 06.2019
- Keeping the database based on SQL Server, updated with all the necessary documents and using different kind of function, like Insert, Updates
- And maintenance of computer equipment every week
Education
Bachelor of Science - System Engineer
Instituto Tecnológico Superior De Zapopan
Mexico07.2022
Certificate - Artificial Intelligent
ICEMexico
Mexico04.2023
Skills
- Networks connections with protocols tcp, udp, IPv4, IPv6
- Database SQL (basic)
- Programming in CSS and JavaScript (basic), Java (basic), and C (basic) language
- Empathy
- Easy to relate to people
- Decision making
- Creative thinking
Field data collection
Relationship Building
Field production
Team Communication
Troubleshooting
Report Preparation
Languages
English
Professional Working
Spanish
Native or Bilingual
References
- Bibiana Gomez Lizama, Head of Correspondence of Colima Governor, +52-312-155-6294, Correspondencia.gobernador.col@gmail.com
- Manuel Rodríguez, Centro de Servicios Latinos LLC, 509-574-5756, 509-930-6532, latinoyakima@gmail.com
- Luis Roberto Meneses Mora, Exigo, +52-312-107-0943, luism@ad.exigo.com
- Daniel de la Cruz, Enaitech, +52-331-605-1236, Daniel.delacruz@enaitech.com
Hobbies and Interests
- Gamer
- Music
- Comics
- Travel
- Read
Projects
I have two projects: the first one is about the system tickets and the second one is about a movie page where you can select the movie you want to watch. Those projects have been done with a friends team in which they are on GitHub in my user who is Skullfizz
Certification
- Certified artificial intelligence, ICEMexico - april 27.2024
artificial intelligence
In this course I learned several things, one of them being how to use GPT chat, which is artificial intelligence and how we can use it to improve our lifestyle and Creating apps using AI
Timeline
Field Engineer for BBVA Bancomer Services
GRG HONG KONG MEXICO
01.2022 - Current
Networks Technical Support
Enaitech Solutions
01.2021 - 08.2021
Technical Support, System Maintenance
Government of State of Colima
01.2019 - 06.2019
Development of Ticketing System, and Technical Support
Centro de Servicios Latinos LLC
09.2018 - 09.2023
Bachelor of Science - System Engineer
Instituto Tecnológico Superior De Zapopan
Certificate - Artificial Intelligent
ICEMexico
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