FERNANDA L VERONICA
13473 DESMOND ST PACOIMA
Summary
Proven Consumer Relations Coordinator with a track record of enhancing team productivity and customer satisfaction at Northeast Valley Health Corporation. Bilingual in English/Spanish and detail-oriented, adept at data analysis and project management. Excelled in cross-departmental training, significantly improving operational efficiency. Skilled in fostering customer loyalty and streamlining processes.
Overview
5
5
years of professional experience
Work History
CONSUMER RELATION COORDINATOR
Northeast Valley Health Corporation
11.2024 - Current
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided backup to front desk to step in to assist with
SALES ASSOCIATE
ROSS DRESS FOR LESS
06.2020 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
CONSUMER RELATIONS COORDINATOR
Northeast Valley Health Corporation
09.2020 - 11.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- assist enrolling patinet into multiple programs , medical through BenefitsCal. Covered Ca and Sliding Fee
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained in multiple department Adults, Pediatric, Women's Health and medical records department/
- Trained new personnel regarding company operations, policies and services.
Skills
- Bilingual English/Spanish
- Detail oriented
- Motivated
- Attention to detail
- Task prioritization
Timeline
CONSUMER RELATION COORDINATOR
Northeast Valley Health Corporation
11.2024 - Current
CONSUMER RELATIONS COORDINATOR
Northeast Valley Health Corporation
09.2020 - 11.2024
SALES ASSOCIATE
ROSS DRESS FOR LESS
06.2020 - Current
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