Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fernanda Vigoya

Winnipeg,MB

Summary

Dedicated Internal and external Customer Service Representative with extensive experience in the Flower Growers industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skilled Accounts Receivable Specialist with about 7 years of experience in the daily collections of high-volume accounts receivable departments. Adept in managing all customer disputes and resolving discrepancies. Proficient in developing internal reports to capture data for reporting, DSO calculations and monthly close activities.

Overview

18
18
years of professional experience

Work History

Regional Collections Leader

Decowraps
Bogota, Cundinamarca, Colombia
11.2022 - 07.2023
  • Maintained positive working relationship with fellow staff and management.
  • Coached and mentored individuals on professional development goals.
  • Provided ongoing training to address staff needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Responded to customer questions regarding products, prices and availability.
  • Established and enforced clear goals to keep employees working collaboratively.

Collections Coordinator

Decowraps
Bogota, Cundinamarca, Colombia
06.2018 - 09.2022
  • Generated customer statements on a regular basis.
  • Negotiated payment plans with customers in order to bring accounts current.
  • Prepared and posted weekly payments to vendors and suppliers.
  • Updated accounts with recent information and processed customer payments.
  • Reviewed customer accounts and updated payment information as needed.
  • Reconciled daily cash receipts with bank deposits.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Educated customers to facilitate online invoices and payment remittances.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Account Executive - Payables and Receivables

Vista Flor Corporation
Funza, Cundinamarca, Colombia
06.2017 - 06.2018
  • Processed vendor payments accurately and efficiently.
  • Provided support for Accounts Payable and Receivable staff when needed.
  • Conducted regular meetings with vendors to negotiate terms of payment agreements.
  • Performed bookkeeping and accounting consulting services.
  • Researched and resolved customer inquiries regarding account status and payment issues.
  • Performed month-end closing tasks such as reconciling subledger accounts.
  • Developed strong relationships with customers to ensure timely payment of outstanding balances.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Generated customer statements on a regular basis.

Credit Analyst

Mundo Mujer Bank
Villavicencio , Colombia
02.2016 - 09.2016
  • Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
  • Communicated regularly with borrowers throughout the application process.
  • Requested financial documents from customers.
  • Assessed loan requests for accuracy, completeness and conformance with established lending guidelines.
  • Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
  • Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
  • Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.

Administrative Assistant

Power Learning Editorial
Villavicencio, Colombia
05.2012 - 01.2016
  • Developed key customer relationships to increase sales.
  • Answered questions from customers regarding products and services offered by the company.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Prepared and processed payrolls.
  • Reconciled daily cash receipts with bank deposits.
  • Performed bookkeeping and accounting consulting services.

Sales Person

MIni Market
Villavicencio
01.2006 - 02.2011
  • Monitored customer order process and addressed customer issues.
  • Greeted and assisted customers to foster positive experiences.
  • Collaborated with team members to develop effective sales plans.

Education

Master of Science - Economics

De Los Llanos University
Villavicencio, Meta, Colombia
06-2010

Marketing Management Diploma -

PACE-University of Winnipeg
Winnipeg, MB

Skills

  • Customer Relationship Management (CRM)
  • Customer Satisfaction
  • Strong Organization
  • Quickbooks
  • A/P and A/R
  • Flexible and Adaptable

Languages

Spanish
Native/ Bilingual

Timeline

Regional Collections Leader

Decowraps
11.2022 - 07.2023

Collections Coordinator

Decowraps
06.2018 - 09.2022

Account Executive - Payables and Receivables

Vista Flor Corporation
06.2017 - 06.2018

Credit Analyst

Mundo Mujer Bank
02.2016 - 09.2016

Administrative Assistant

Power Learning Editorial
05.2012 - 01.2016

Sales Person

MIni Market
01.2006 - 02.2011

Master of Science - Economics

De Los Llanos University

Marketing Management Diploma -

PACE-University of Winnipeg

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Fernanda Vigoya