Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fernanda Stout

San Diego

Summary

Dynamic hospitality professional with extensive experience in the hospitality industry. Excelling in customer service and effective communication. Proven ability to resolve guest concerns swiftly while enhancing operational efficiency. Detail-oriented and adaptable, I thrive in fast-paced environments, ensuring exceptional guest experiences and fostering team collaboration.

Overview

4
4
years of professional experience

Work History

Guest Service Representative

Natural Retreats US Inc.
Remote
07.2024 - Current
  • Managed guest interactions across phone, email, text, web chat, partner portal, and all company communication channels
  • Serve as the liaison between the guest and the on-site team to ensure exceptional guest services
  • Resolved customer complaints to uphold service standards

Spanish Interpreter

LanguageLine
Remote
05.2023 - 07.2024
  • Ensured prompt response to incoming audio interpretation requests.
  • Facilitated communication between clients and service providers in various settings.
  • Verified precision of technical language to ensure consistent translation.

Hotel Front Desk Supervisor

Viejas Casino & Resort
Alpine
12.2022 - 03.2023
  • Collaborated with leadership team to ensure smooth daily hotel functions
  • Directed hotel staff to meet service expectations
  • Handled guest concerns promptly, ensuring efficient and courteous resolution

Guest Service Representative

Viejas Casino & Resort
Alpine
01.2022 - 12.2022
  • Coordinated check-in and check-out procedures for hotel guests
  • Collaborated with housekeeping, maintenance, and various departments to enhance operational efficiency.
  • Handled payment processing and provided customers with receipts and proper bills and change

Education

Bachelor of Science - Tourism And Hospitality Management

San Diego State University
San Diego, CA
08-2016

Skills

  • Customer service
  • Effective communication
  • Adaptability to change
  • Time management
  • Problem solving
  • Detail-oriented
  • Team collaboration
  • Attention to detail
  • Initiative
  • Dependability

Languages

Spanish
Native/ Bilingual

Timeline

Guest Service Representative

Natural Retreats US Inc.
07.2024 - Current

Spanish Interpreter

LanguageLine
05.2023 - 07.2024

Hotel Front Desk Supervisor

Viejas Casino & Resort
12.2022 - 03.2023

Guest Service Representative

Viejas Casino & Resort
01.2022 - 12.2022

Bachelor of Science - Tourism And Hospitality Management

San Diego State University
Fernanda Stout