Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Interests
Timeline
Generic
Fernanda Silva

Fernanda Silva

Montreal,QC

Summary

focus on customer satisfaction and exceptional communication abilities.

Skilled in assisting passengers, delivering inflight services, and adept at resolving passenger concerns.

Recognized as Employee of the Month for outstanding performance.

Possesses the capability to excel in high-pressure environments, maintaining a professional demeanor, and demonstrating strong time management skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Prep Line Cook

Restaurant Marathon Souvlaki
05.2023 - 10.2024

Preparation of ingredients before the start of service.

• Preparation of starters for lunch and dinner service.

• Maintenance of premises, cleaning of surfaces, washing of kitchen utensils and dishes.

• Disinfection of surfaces following food preparation in accordance with current standards.

• Cutting meat and fish.

• Cleaning, peeling and cutting fruits and vegetables.

• Regular cleaning of the workstation in accordance with hygiene standards.

• Carrying out preliminary preparations: setting up the work plan. peeling fruits and vegetables.

• Taking care of preliminary tasks: washing, peeling, cutting, weighing ingredients.

Brand Manager ( Diageo and Refriango)

Refriango - Luanday (Beverage Industry)
02.2019 - 05.2022

Brand Manager ( Diageo and Refriango)

Beverage Trading Industry, Lda Brand Activator/ Operational Marketing Technique.

Maker Prospecting ( Benchmarking) Creation od Advertising pieces for new brands, Formal and Informal branded events digital Marketing Administrative Marketing

Flight Attendant

Taag Airlines Of Angola
07.2017 - 07.2019
  • Welcomed passengers and provided attentive assistance throughout flights to guarantee their needs and preferences were consistently accommodated.
  • Executed emergency protocols, briefed passengers on safety measures for take-offs and landings, and delivered exemplary customer service without fail.
  • Executed inflight amenities, cultivated a serene and secure environment, and adeptly addressed any passenger concerns.
  • Coordinated efforts with fellow crew members to enhance passenger satisfaction with services offered.
  • Recognized as Employee of the Month for maintaining a high standard of work performance.

Education

No Degree - Accounting And Management.

High School: Angola IMEL ( Institute of Economics)
Angola Luanda
04-2008

Skills

  • Former Professional soccer and Handball Player
  • Hockey Appreciation
  • Effective Communication
  • Effective Stress Management
  • Effective Communication
  • Proficient in Customer Support
  • Advanced Critical Thinking
  • Skilled Multitasker
  • Adept at Issue Management
  • Efficient Scheduling Abilities

Languages

Spanish
Full Professional
Portuguese
Native or Bilingual
English
Professional Working
French
Professional Working
Italian
Elementary

Affiliations

  • Catholic Church; Santa Cruz Montreal Quebec
  • Aviation; Nav Canada

Certification

- High School Certificate- Angola Luanda

- Certificate de Brand Ativator- Angola Luanda

- IT Course Certificate from the user’s perspective- Angola Luanda

- Customer service certificate- Angola- Luanda

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Volunteering
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Blockchain Technology and Cryptocurrency
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Music
  • I like trying new recipes and food trends

Timeline

Prep Line Cook

Restaurant Marathon Souvlaki
05.2023 - 10.2024

Brand Manager ( Diageo and Refriango)

Refriango - Luanday (Beverage Industry)
02.2019 - 05.2022

Flight Attendant

Taag Airlines Of Angola
07.2017 - 07.2019

No Degree - Accounting And Management.

High School: Angola IMEL ( Institute of Economics)
Fernanda Silva