Fernanda Rengel
Montréal,Canada
Summary
Detail-oriented and service-driven professional with experience in student services, communications, and front-line client support. Proven ability to handle high volumes of inquiries, provide clear guidance on policies and procedures, and maintain accurate documentation in fast-paced environments. Strong organizational and problem-solving skills, with a collaborative approach to supporting students, stakeholders, and internal teams. Fully fluent in English, French, and Spanish.
Overview
5
5
years of professional experience
Work History
Junior Communications and Public Relations Advisor
Transdev Canada
Brossard, QC
08.2025 - Current
- Managed social media operations, including content planning, visual production, community engagement, and performance tracking
- Translated complex transit services into clear, accessible messaging for municipal and corporate stakeholders
- Coordinated communications for events, including press conferences, inaugurations, and corporate initiatives
- Supported media relations by preparing Q&As, coordinating spokesperson briefings, and handling media requests
- Developed communications materials, including press releases, newsletters, articles, speeches, and social content
- Collaborated with cross-functional teams and external partners to produce multimedia and video-first content
- Conducted media and sector monitoring, contributing insights to refine messaging and strategy
- Supported stakeholder relations and internal communications, including safety messaging across teams
Corporate Communications Intern
International Air Transport Association
Montreal, QC
04.2024 - 03.2025
- Managed website content and SEO metadata for a high-traffic B2B/B2C platform using Optimizely CMS
- Drafted press releases, briefing notes, and social media content in English, French, and Spanish
- Supported media relations by handling inquiries, preparing Q&As, and coordinating spokesperson briefings
- Contributed to communications for international conferences and corporate campaigns, including event logistics and stakeholder coordination
- Monitored industry trends and media coverage to support aligned, strategic messaging
Communications Assistant
Y4Y Québec
Montreal, QC
06.2022 - 07.2023
- Coordinated With You In Mind, a youth mental health initiative focused on peer support programming, including the design and facilitation of workshops and events
- Managed a youth advisory committee and maintained relationships with community partners, funders, and mental health professionals to support project delivery
- Developed and executed social media campaigns, creating visual, written, and video content aligned with organizational branding
- Collaborated with the Director of Communications to ensure consistency across digital platforms and outreach materials
- Drafted and edited communications materials including newsletters, press releases, and annual reports
- Maintained and updated website content to support accessibility and engagement
- Supported event planning and cross-organizational coordination for community outreach initiatives
Communications Assistant
McGill University, Office of Student Services
Montreal, QC
06.2021 - 07.2022
- Led the rollout of the Ask McGill Student Navigator program, supporting incoming and returning students during the COVID-19 campus transition
- Served as a primary front-line contact for students and parents, responding to high volumes of inquiries and providing clear guidance on Student Services
- Acted as shift leader for the first cohort of Student Navigators, supporting onboarding, training, and day-to-day supervision
- Created social media content and supported campaign development to communicate service updates and student resources
- Monitored social media performance and contributed to strategy adjustments to improve engagement and reach
- Supported daily administrative operations within the Brown Building, including internal mail distribution and coordination across service units
- Ensured compliance with public health measures, assisting students and visitors with campus safety protocols
Education
Graduate Diploma - Communication And Media Studies
Concordia University
Montreal05-2025
Bachelor of Arts - English Literature And Philosophy
McGill University
Montreal05-2022
Skills
- Customer Service & Client Relations
- Student Services & Academic Administration
- Inquiry & Case Management
- Records Management & Data Accuracy
- Policy Interpretation & Communication
- Problem Solving
- Stakeholder Communication
- Organizational & Multitasking Skills
- Multilingual Communication (EN/FR/ES)
- Microsoft Office & Database Systems
Timeline
Junior Communications and Public Relations Advisor
Transdev Canada
08.2025 - Current
Corporate Communications Intern
International Air Transport Association
04.2024 - 03.2025
Communications Assistant
Y4Y Québec
06.2022 - 07.2023
Communications Assistant
McGill University, Office of Student Services
06.2021 - 07.2022
Graduate Diploma - Communication And Media Studies
Concordia University
Bachelor of Arts - English Literature And Philosophy
McGill University