FERNANDA PICHARDO
Covina
Summary
Results-oriented leader with a proven record in team leadership and problem-solving. Achieved significant reductions in inventory loss through innovative coaching techniques. Skilled in cash handling and client support, fostering a collaborative work environment. Dedicated to quality assurance and enhancing customer satisfaction through effective communication and service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Manchu Wok and Planet Smoothie
Twentynine Palms
01.2024 - 04.2025
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Held team members accountable during shift by effectively coaching to improve performance.
- Coached team members, providing feedback that clarified expectations and enhanced overall performance.
- Managed store closing and opening procedures, ensuring safety and security for staff and customers.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Maintained a safe working environment by enforcing safety guidelines and conducting periodic inspections.
- Trained new employees in job duties, safety procedures, and company policies.
Employee
Unemployment
Twentynine Palms
08.2023 - 01.2024
- Responded promptly to customer needs, facilitating problem resolution and enhancing satisfaction.
- Managed multiple tasks while adapting to changing priorities, ensuring smooth workflow.
- Collaborated with coworkers to complete tasks on schedule, contributing to project timelines.
Receptionist
Hawaii Pacific University
Honolulu
12.2021 - 05.2022
- Greeted visitors warmly, creating welcoming environment.
- Answered phones professionally, facilitating effective communication per organizational protocols.
- Handled cash and credit card payments with accuracy.
Education
Bachelor of Science (B.S.) - Applied Psychology
National University
San Diego, CA12.2026
High School Diploma -
Legacy High School
South Gate, CA07.2021
Skills
- Team leadership
- Task delegation
- Problem-solving
- Customer service
- Client support
- Cash handling
- Inventory counts
- Innovative solutions
- Positive attitude
Certification
Food safety manager
References
References available upon request
Languages
Spanish, Fluent
English ,Fluent
Timeline
Shift Leader
Manchu Wok and Planet Smoothie
01.2024 - 04.2025
Employee
Unemployment
08.2023 - 01.2024
Receptionist
Hawaii Pacific University
12.2021 - 05.2022
Bachelor of Science (B.S.) - Applied Psychology
National University
High School Diploma -
Legacy High School