Fernanda Patino
San Jose
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Behavior Technician
Opya
San Jose, CA
03.2025 - Current
- Implemented behavior intervention plans for individuals with autism spectrum disorders.
- Conducted data collection and analysis to monitor client progress and adjust interventions.
- Developed engaging activities to promote social skills and behavioral growth in clients.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Nanny
Ty Amundson
San Jose, CA
02.2020 - 03.2025
- Assisted young students with homework, supporting academic requirements.
- Helped developed and monitored family schedule.
- Traveled with family on vacations and trips to help with childcare.
- Displayed creativity in organizing fun activities to keep kids engaged and entertained.
- Taught and promoted age-appropriate activities to encourage intellectual development of children.
- Collaborated with parents to develop and implement discipline programs to promote desirable child behavior.
- Engaged children in age-appropriate exercises, encouraging intellectual and motor skills development.
Cashier Team Lead
Guckenheimer
03.2019 - 12.2019
- Arranged and restocked displays and merchandise racks to maintain store appearance.
- Provided support for other departments as needed, including stocking shelves and cleaning merchandise areas.
- Developed and maintained a positive working relationship with customers.
- Resolved customer complaints in a timely and professional manner.
- Communicated regularly with store manager regarding inventory levels, customer inquiries, new product offerings, promotional campaigns.
Dog Trainer
Cooperhaus K9
07.2017 - 04.2019
- Conducted regular assessments of each dog's performance in order to identify areas where additional training was needed.
- Implemented dog training programs to address and resolve aggression, hyperactivity and biting.
- Maintained detailed records of each dog's progress during their training sessions.
- Kept records documenting animal health, diet, and behavior.
- Informed dog owners of supplemental strategies and techniques to implement at home.
- Facilitated group classes for up to 10 dogs at a time while maintaining control and safety standards.
- Demonstrated proficiency in pet grooming techniques, including bathing, brushing, trimming and styling of coats.
Salesperson
Insane Ink
08.2015 - 06.2016
- Compiled data to prepare reports and assist with sales forecasting.
- Called and met with regular and prospective customers to build long-term customer relationships and networks.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Communicated product features, advantages, and benefits to customers.
- Created marketing materials such as brochures, flyers, and promotional items for events.
- Advised clients regarding accounts, pricing schedules, and financing options.
- Entered customer transaction information into company databases.
Amusement Ride Operator
California's Great America
04.2013 - 12.2015
- Performed routine safety checks of all amusement park equipment.
- Trained new employees on how to operate various types of amusement park rides safely and efficiently.
- Inspected riding devices for malfunctions before opening to public.
- Ensured the safety of riders by following all safety protocols for each ride.
- Monitored riders during their experience on the attraction, offering help or guidance as needed.
- Provided information about facilities, entertainment options, and rules and regulations.
- Directed patrons to rides, seats, or attractions..
- Managed multiple tasks simultaneously while providing exceptional guest service.
- Kept informed of shut-down and emergency evacuation procedures.
- Provided friendly and professional customer service to guests at all times.
Education
Bachelor of Science (B.S.) - Civil Justice - Law Enforcement
San Jose State University
05.2023
Associate in Arts (A.A.) - Civil Justice - Law Enforcement
Evergreen Valley College
06.2020
GED - undefined
Piedmont Hills High School
06.2016
Skills
- Bilingual (Spanish, ASL)
- Valid Driver's License
- First Aid / CPR Certified
- Self-Motivation
- Child Supervision
- Language skills
- Data collection
- Documentation skills
- Time management
Certification
- Autism Certification Center
- Next Door Solutions To Domestic Violence
- CPR / First Aid
LANGUAGES
Spanish - Bilingual
American Sign Language - Beginner
Timeline
Behavior Technician
Opya
03.2025 - Current
Nanny
Ty Amundson
02.2020 - 03.2025
Cashier Team Lead
Guckenheimer
03.2019 - 12.2019
Dog Trainer
Cooperhaus K9
07.2017 - 04.2019
Salesperson
Insane Ink
08.2015 - 06.2016
Amusement Ride Operator
California's Great America
04.2013 - 12.2015
Associate in Arts (A.A.) - Civil Justice - Law Enforcement
Evergreen Valley College
GED - undefined
Piedmont Hills High School
Bachelor of Science (B.S.) - Civil Justice - Law Enforcement
San Jose State University