Fernanda Nuno
San Ysidro
Summary
Three years in the retail workplace, with a history of exceptional customer service and supervisory skills. Reliable and hardworking staff supervisor, possessing an excellent work ethic. Experienced in solving customers' most pressing questions and concerns, and analyzing their needs, providing strategic advice to enhance their experience. While being 100% fluent in both English and Spanish, I have the advantage of servicing a larger number of opportunities.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Swarovski Inc
San Ysidro
11.2024 - Current
- Provided assistance to customers with product selection and pricing.
- Completed all required paperwork accurately and in a timely manner.
- Ensured compliance with company policies and procedures regarding safety, security, cleanliness.
- Developed strong working relationships with co-workers through effective communication.
- Maintained high levels of customer service satisfaction.
- Performed cash register operations including opening and closing procedures.
Front Desk Associate
H&R Block
San Ysidro
01.2024 - 04.2025
- Welcomed clients engaging in friendly conversation while conducting the check-in process.
- Receive and coordinate incoming calls with tax preparers to fulfill requests and resolve any type of questions.
- Increased client satisfaction through proactive communication and exceptional customer service.
- Assisted with administrative tasks such as data entry, filing, and organizing files.
- Verified and collected client payments.
Sales and Customer Service Supervisor
7 For All Mankind
San Ysidro
09.2022 - 01.2024
- Coordinated daily operations, including opening cash registers, making sales planners for the day, counting down registers after closing, and making nightly deposits.
- Attentive to employee activity, creating an environment where everyone feels valued and respected.
- Maintained high standards of excellence in every aspect of business, always aiming to increase profits.
- Evaluated and incorporated feedback from team members and customers to implement improvement plans and ensure the best service possible.
Retail Associate
Carter's Inc
San Ysidro
08.2021 - 09.2022
- Monitored daily workflow, enhanced team efficiency, and ensured correct procedures are adhered to.
- Responded and resolved escalated issues from customers
- Developed new strategies and procedures in order to improve business performance.
- Made product recommendations to customers based on their needs and preferences.
- Assist customers in placing orders, fulfilling refunds, and handling exchanges.
- Executed emails and proficient in Microsoft Office.
Education
High School Diploma -
San Ysidro High School
San Ysidro, CA06-2021
Skills
- Bilingual
- Staff management
- Time management
- Conflict resolution
- Customer service
- Inventory
- Cash management
- Document auditing
- Multi-tasking
- Communication
- Team-oriented mentality
- Reliability and punctuality
- Word, Excel, Outlook
- Cheerful energy
- Sales techniques
Timeline
Retail Sales Associate
Swarovski Inc
11.2024 - Current
Front Desk Associate
H&R Block
01.2024 - 04.2025
Sales and Customer Service Supervisor
7 For All Mankind
09.2022 - 01.2024
Retail Associate
Carter's Inc
08.2021 - 09.2022
High School Diploma -
San Ysidro High School
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