Fernanda Miranda
Surrey,BC
Summary
I am a motivated elevator operator looking to expand my skills. I excel in environments that require patience, organization, empathy and analytical skills.
Overview
5
5
years of professional experience
Work History
Elevator Operator
BMS Solutions
03.2024 - Current
- I operate the elevator to receive deliveries and assist trades transporting material or tools, maximizing efficiency during busy periods.
- I supervise that the areas in front of the elevator as well as the evacuation exits are free of materials to guarantee safety.
- I clean corridors and units or move material when I am not operating the elevator.
Sales and Service Specialist
IHG Hotels & Resorts
09.2022 - 02.2024
- Created customized solutions for clients' unique needs, ensuring a personalized approach resulting in increased sales.
Quality Analyst
Uber
02.2020 - 10.2021
- Conducted quality audits to evaluate the service offered through the application.
- Analyzed the root causes of agent performance errors to provide solutions to customers.
- Translated and reviewed support guides that agents used to help them reduce errors when providing customer service.
Cleaner
Magic Hands Cleaning Co.
08.2019 - 01.2020
- Post-construction cleaning of houses and apartments.
- I carried out daily cleaning tasks such as sweeping, mopping or vacuuming and removed protections from appliances, floors, kitchens, bathrooms.
Education
Diploma in Portuguese Language And Culture - Humanities And The Arts
University of Porto
Porto, Portugal06.2022
Degree in Modern Portuguese Literature - Humanities And The Arts
National Autonomous University of Mexico
Mexico City06.2020
Skills
- Full protection countertop, kitchen, floor, elevator, bathrooms, showers, installing firestop
- First Aid Training (Level 1)
- Patience and Empathy
- Professionalism and Courtesy
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
English
Limited Working
Timeline
Elevator Operator
BMS Solutions
03.2024 - Current
Sales and Service Specialist
IHG Hotels & Resorts
09.2022 - 02.2024
Quality Analyst
Uber
02.2020 - 10.2021
Cleaner
Magic Hands Cleaning Co.
08.2019 - 01.2020
Diploma in Portuguese Language And Culture - Humanities And The Arts
University of Porto
Degree in Modern Portuguese Literature - Humanities And The Arts
National Autonomous University of Mexico
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