Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

FERNANDA LOPEZ

North York,Canada

Summary

Experienced and enthusiastic dedicated to customer service satisfaction with over two years of service. Proven track record of delivering exceptional customer experiences, contributing to the stellar reputation of the establishments and companies represented. Known for her high energy and leadership levels, multitasking abilities, and ability to thrive under pressure. Committed to maintaining the highest standards of quality and excellence in service, guaranteeing care and attention to customer satisfaction at all times.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Costumer Service

Athletic Knit
Toronto, ON
02.2024 - Current
  • Design and development of strategies for quality optimization in customer-oriented products
  • Organization and cleaning of the area to generate high-quality products for customer satisfaction
  • Direct contact with customers
  • Attention and care to the specific needs of customers
  • Cleanliness and attention to the products for excellent customer presentation
  • Resource optimization
  • Product classification and sense of urgency to avoid delays in product delivery and generate better customer expectations
  • Personnel management and continuous training to improve productivity in customer service
  • Taking orders
  • Delivery of orders to the customer
  • Organization of material according to order dates for efficient delivery

Waitress

Tenoch Restaurant
Toronto, ON
08.2022 - 01.2023
  • Provided exceptional costumer service, including greetings, seating and assisting guests
  • Offered menu recommendations and provided detailed information to costumers
  • Took accurate food and drink orders using POS system
  • Ensured cleanliness and organization of dining area
  • Supported kitchen
  • Maintained cleanliness and sanitation standards in the restaurant
  • Contributed to inventory control and resource management
  • Demonstrated commitment to food safety and hygiene standards

Quality Control / Costumer Service

Global Plas
Toronto, ON
01.2022 - 08.2022
  • I provide exceptional customer service including welcomes, listening attentively to meet your needs
  • Verification of products to achieve the highest level of quality for customers, reviewing assembly and functionality of the product
  • Accurate customer orders were placed in a timely manner for delivery in a correct manner
  • Direct payment transactions were made to customers for effective product delivery

Education

OSLT Accounting and Finance -

Skills

  • Excellent time management and multitasking abilities
  • Strong teamwork and collaboration skills
  • Attention to detail and commitment to customer service excellence

Certification

Smart Serve Certificate: Completed May 2024

Volunteer Experience

Daily Bread Food Bank, Volunteer, 2023

Languages

English (Fluent), Spanish (Proficient)

Timeline

Costumer Service

Athletic Knit
02.2024 - Current

Waitress

Tenoch Restaurant
08.2022 - 01.2023

Quality Control / Costumer Service

Global Plas
01.2022 - 08.2022

OSLT Accounting and Finance -

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FERNANDA LOPEZ