Fernanda Leon
Santa Clara
Summary
Highly motivated and passionate individual, enthusiastic about taking on new challenges and delivering exceptional customer service. Prioritizes work, organizes records, and builds trust with attention to detail and excellent multitasking abilities. Experienced in tenant relations, office management, maintenance coordination and knowledge in company policies and procedures.
Overview
11
11
years of professional experience
Work History
Senior Neighborhood Ambassador
Prometheus Real Estate Group Inc/ Mansion Grove
06.2024 - Current
- Assist the LEM with onboarding new hires, including playbook training, and provide detailed guidance on company policies, procedures, and community culture.
- Lead parking and auditing projects for management while successfully balancing day-to-day operations and team oversight.
- Collaborate with the LEM and SNA to develop innovative leasing strategies to address longstanding vacancies and effectively overcome prospective residents’ objections.
- Partner with Home Base to conduct audits of the onsite team, ensuring all move-ins, move-outs, occupancy changes, and box items are accurately uploaded and completed in a timely manner.
- Assist LEM with weekly audits and completion of DOOR Access, renewals, renters' insurance(prior to 2/17/26 ) MI and MO folder Photo uploads, concession addendums and weekly recaps
- Participate in pricing and hot list calls, providing insights and strategies to support quick leasing and occupancy goals
- Coordinate and oversee monthly neighborhood events to drive engagement and enhance the resident experience
- Delegate tasks to team members, ensuring all items are completed in a timely manner, while proactively supporting and following up on any pending items
- Support the team in de-escalating challenging situations by addressing concerns from residents, especially in cases involving dissatisfaction with policies or service outcomes.
- Handle difficult conversations with empathy and professionalism, ensuring residents feel heard while reinforcing community guidelines and decisions.
Neighborhood Ambassador
Prometheus Real Estate Group Inc/ Mansion Grove
12.2020 - 06.2024
- Promoted high level of customer service and assistance by greeting future and current neighbors, responding to concerns, showing units and quickly resolving issues.
- Engaged with management to negotiate renewal rates for current neighbors and present alternative options.
- Demonstrated exceptional leasing performance by winning contest at highest tier for two years straight.
- Lead property tours and showcase Homes & amenities to prospective tenants and offered valuable information regarding our neighborhood's location
- Conduct weekly market surveys, to gain knowledge of market price trends and gain insight of our competitors near the area
- Assist sister neighborhoods with coverage due to limited staffing
- Provide detail information to current and future neighbors about policies and procedures
- Processed rental applications efficiently, verifying financial backgrounds and employment history for timely approvals.
PEST CONTROL COORDINATOR
Greystar/ Woodland Park Aparments
06.2020 - 12.2020
- Process work order request and schedule accordingly based on level of urgency
- Schedule approximately 100 inspection and treatments with multiple pest control vendors weekly
- Create personalized treatment plans according to the pest and the severity of infestation for each resident
- Conduct follow up calls with residents to verify the improvements of treatments
- Coordinate special jobs with vendors and maintenance team to ensure improvement
- Work along side with Leasing & Maintenance team to verify all vacant units are ready to be leased and are pest free
- Review and approve work bids for special treatments & projects
- Provide weekly reports to ownership for Euclid Improvement relocation project & other pest related information
- Provide weekly reports to management, ownership and property attorney for special cases & improvements on certain infestations
RESIDENT RELATIONS SPECIALIST
Alliance Residential / Woodland Park Apartmemts
03.2019 - 06.2020
- Multi-Family Housing Community consisting of 1,843+ units
- Provide top class customer service for future and current Residents
- Coordinate and oversea community wide distributions & communications throughout the property
- Cross train in Leasing & Accounting
- Complete daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments
- Review residents files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, and implement payment plans
- Conduct weekly audits on residents files & verifying all documentation are up to date.
- Accommodate resident request,such as reasonable accommodations & and facilitate communication to residents
- Create and implement data tracking systems for management/ownership for relocation projects, and audits
- Work side by side with Maintenance Supervisor to provide the best customer service to residents, and implement plans to minimize work order time from five days to 24 hours.
- Create and provide P.O orders to vendors in a timely maner based on completion of job
- Assist current/past residents with questions, concerns or complaints in regards to ;Work orders, ledger changes or charges, security incidents reports, community concerns, changes in policies, and events in the community.
BOOKKEEPER / ASSISTANT SU PERVISOR
American Refinishing
01.2015 - 02.2019
- Implement new Ideas for financial growth and managed weekly financial reports as well as monthly income and expenses reports.
- Work with multiple property managers, supervisors and Bookkeepers to provide invoicing , aging reports, insurance documentation as well as pricing list.
- Effectively present information and respond to questions from property managers and supervisors in regards to disclosure forms on occupied units and special pricing.
- Communicate with members of the team and Owners on market price changes, and compete with other vendors in the market.
- Overseas a team of five employees, verifying all safety guidelines are met & proper material/ machinery handling is achieved.
Education
Associate of Arts - Multi-Media Arts & Graphic Design
San Jose City College
San Jose, CA2016
Skills
- Effective Customer Communication
- Friendly, Positive Attitude
- Critical Thinking
- Conflict Resolution
- Creative Problem-Solving
- Detail Oriented
Timeline
Senior Neighborhood Ambassador
Prometheus Real Estate Group Inc/ Mansion Grove
06.2024 - Current
Neighborhood Ambassador
Prometheus Real Estate Group Inc/ Mansion Grove
12.2020 - 06.2024
PEST CONTROL COORDINATOR
Greystar/ Woodland Park Aparments
06.2020 - 12.2020
RESIDENT RELATIONS SPECIALIST
Alliance Residential / Woodland Park Apartmemts
03.2019 - 06.2020
BOOKKEEPER / ASSISTANT SU PERVISOR
American Refinishing
01.2015 - 02.2019
Associate of Arts - Multi-Media Arts & Graphic Design
San Jose City College
Education and Training
other