Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fernanda Lara

Los Angeles,CA

Summary

Bilingual in English and Spanish. Offer a strong work ethic and positive attitude. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities at the same time. Efficient in being able to communicate with clients in a professional manner that utilizes interpersonal skills.

Overview

7
7
years of professional experience

Work History

Keyholder

Daniel Jewelers
08.2022 - Current
  • Provided clerical support by copying, faxing, and filing documents.
  • Trained and mentored new employees
  • Performed cold-calling and follow-ups with clients to secure new revenue.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Worked with customers to answer questions, resolve disputes and give advise on credit accounts.
  • Coordinated with other departments to verify timely and accurate processing of credit applications and maximized credit approvals.

Color Consultant

Sally Beauty Holdings Inc.
06.2019 - Current
  • Helped customers locate products and checked store system for merchandise at other stores.
  • Used consultative sales techniques to understand customer needs and recommend relevant products.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Receptionist

Fantastic Sams Cut & Color
08.2019 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer database.
  • Scheduled client appointments and fit in walk-in appointments that don't interfere with existing appointments with accuracy.

Benefit Cosmetics CM

Macys Inc.
09.2018 - 02.2019
  • Helped drive sales goals to achieve monthly quotas.
  • Utilized creativity and persuasive techniques to upsell and cross sell products to customers. 
  • Built relationships with customers to increase likelihood of repeat business.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Communicated clear expectations and goals to each team member.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Recognized and rewarded outstanding work performance to cultivate a positive work environment.

Lead Cashier

Reebok Outlet
02.2017 - 07.2017
  • Recommended merchandise to customers based on their needs and preferences.
  • Built relationships with customers to increase likelihood of repeat business.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Welcomed customers into the store and helped them locate items.

Education

High School Diploma - undefined

James A. Garfield Senior High School
Los Angeles, CA
2016

East Los Angeles College
Monterey Park, CA

Skills

  • Bilingual
  • Strong conflict resolution skills
  • Data Entry
  • Telephone Skills
  • Customer service
  • Organization
  • Clerical work

Timeline

Keyholder

Daniel Jewelers
08.2022 - Current

Receptionist

Fantastic Sams Cut & Color
08.2019 - 07.2022

Color Consultant

Sally Beauty Holdings Inc.
06.2019 - Current

Benefit Cosmetics CM

Macys Inc.
09.2018 - 02.2019

Lead Cashier

Reebok Outlet
02.2017 - 07.2017

High School Diploma - undefined

James A. Garfield Senior High School

East Los Angeles College

Similar Profiles

CREATE PROFILE
Fernanda Lara