Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fernanda Jacquez

Colton

Summary

Highly motivated person able to take on new challenges. Hardworking employee with customer service, multitasking, and time management abilities. Strong work ethic, adaptability and skilled in working under pressure. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, emails, issue resolution and order processing.

Overview

8
8
years of professional experience

Work History

Digital Personal Shopper

Walmart
06.2024 - 01.2025
  • Assisted customers in selecting products based on preferences and needs.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Prep cart for pick walk, grab a TC and label printer to complete online orders, stage orders and occasionally grab customer preferred substitutions.
  • Maintain a high picking rate.

Back of House Associate

Burlington
09.2023 - 01.2024
  • Assisted in inventory management by restocking supplies and removing expired items efficiently.
  • Collaborated with team members to streamline workflow, enhancing overall productivity in back-of-house operations.
  • Participated in frequent cross-training activities within various back-of-house roles, increasing versatility among team members.


Cashier

76 Beyond Gas Station
03.2023 - 09.2023
  • Processed customer transactions quickly and accurately using point-of-sale systems.
  • Assisted customers with inquiries, providing product information and recommendations.
  • Handled cash, credit, and digital payments while ensuring security protocols were followed.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Monitored inventory levels at checkout stations, restocking supplies as needed.
  • Resolved customer complaints effectively, promoting positive shopping experiences.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Arco Ampm
04.2022 - 01.2023
  • Developed knowledge of store promotions to inform customers about special offers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Lead

Performance Team Warehouse
09.2020 - 05.2022
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Reported discrepancies and problems to supervisors immediately.
  • Maintained communication with other leads, supervisors and managers through walkie talkies.
  • Supervised my department and other departments when necessary.

Warehouse Shipping Clerk

Kimco Staffing Agency/Performance Team Company
04.2020 - 03.2021
  • Managed shipping logistics, ensuring timely dispatch of goods to customers.
  • Trained new staff on safety protocols and operational procedures for warehouse tasks.
  • Expedited order fulfillment, using advanced organizational skills to prioritize high-priority shipments efficiently.
  • Minimized shipment errors by carefully checking orders against packing slips before dispatching packages.
  • Maintained accurate inventory records through diligent tracking and updating of stock levels.
  • Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Print out end of day report for managers and email it to the warehouse director daily.

Warehouse Associate

Kimco Staffing Agency
10.2016 - 03.2020
  • Collaborated with team members to streamline order fulfillment processes.
  • Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
  • Trained new associates on equipment use and best practices for efficiency.
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Worked in various departments such as, receiving, processing, picking, packing, labeling, shipping and special projects.


Education

Rialto High School
Rialto, CA
05-2014

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Payment processing
  • Documentation and reporting
  • Teamwork and collaboration
  • Multitasking Abilities
  • Time management
  • Organizational skills

Languages

Spanish
Full Professional

Timeline

Digital Personal Shopper

Walmart
06.2024 - 01.2025

Back of House Associate

Burlington
09.2023 - 01.2024

Cashier

76 Beyond Gas Station
03.2023 - 09.2023

Cashier

Arco Ampm
04.2022 - 01.2023

Lead

Performance Team Warehouse
09.2020 - 05.2022

Warehouse Shipping Clerk

Kimco Staffing Agency/Performance Team Company
04.2020 - 03.2021

Warehouse Associate

Kimco Staffing Agency
10.2016 - 03.2020

Rialto High School

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Fernanda Jacquez