Summary
Overview
Work History
Education
Skills
Timeline
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Fernanda Hernandez Frakes

Client Services Program Coordinator

Summary

Dynamic Community Connector at 211 San Diego with proven expertise in resource and community engagement. Successfully advocated for marginalized populations, enhancing access to vital services. Skilled in communication, adept at relationships and driving continuous improvement in outreach efforts. Committed to fostering inclusive environments and empowering individuals for better wellbeing.

Overview

17
17
years of professional experience
1
1
Language

Work History

Community Connector

211 San Diego
01.2023 - Current
  • Enhanced community engagement by attending local events and initiatives.
  • Served as a liaison between the community and government agencies, advocating for resources and support on behalf of residents.
  • Assisted clients with obtaining housing, employment and support resources.
  • Educated community members about their rights, responsibilities, and opportunities through referrals.
  • Increased awareness of available services by creating and distributing informative materials.
  • Conducted outreach efforts targeting underrepresented or marginalized populations, ensuring equal access to resources and opportunities for all residents.
  • Connected individuals with relevant resources and support networks for improved wellbeing.

Outbound Logistics Coordinator

InterAmerican Coffee
01.2008 - 12.2019
  • Managed international and domestic coffee shipments, ensuring compliance with all customs and commercial regulations.
  • Handled sensitive data and client correspondence with discretion and professionalism.
  • Collaborated with clients, freight companies, and internal teams to coordinate deliveries, track inventory, and maintain records.
  • Demonstrated multitasking and time management across complex logistical operations.
  • Reduced transportation costs by negotiating favorable contracts with carriers.

Education

Some College (No Degree) -

San Diego City College
San Diego
05.2001 -

Skills

Community engagement

Teamwork

Problem-solving

Time management

Multitasking

Excellent communication

Self motivation

Time management abilities

Adaptability and flexibility

Effective communication

Active listening

Organizational skills

Attention to detail

Professionalism

Community outreach

Timeline

Community Connector

211 San Diego
01.2023 - Current

Outbound Logistics Coordinator

InterAmerican Coffee
01.2008 - 12.2019

Some College (No Degree) -

San Diego City College
05.2001 -

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Fernanda Hernandez FrakesClient Services Program Coordinator