Fernanda Galvan
Modesto
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
My Mimosa Brunch
Modesto
02.2025 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
- Prepared checks, itemizing total meal costs and taxes.
- Upheld high standards of sanitation in accordance with health department regulations.
- Delivered food orders promptly and courteously.
Shift Manager/Key Holder
Farmer Boys
Modesto
02.2023 - Current
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised bank deposits and security procedures to support store opening and closing.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
Server
Outback Steakhouse
Modesto
01.2024 - 01.2025
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
Cashier
The Habit Burger Grill
Modesto
05.2021 - 02.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Associate of Science - Nursing
Modesto Junior College
Modesto, CASkills
- Point of sale (POS) system operations
- Foreign language proficiency
- Food safety oversight
- Liquor, wine, and food service
- Shift management
- High volume dining
- Effective customer upselling
- Food safety
- Server training
Languages
Spanish
Native/ Bilingual
ASL
Professional
Certification
- Food Handlers
- CPR Certified
Timeline
Server
My Mimosa Brunch
02.2025 - Current
Server
Outback Steakhouse
01.2024 - 01.2025
Shift Manager/Key Holder
Farmer Boys
02.2023 - Current
Cashier
The Habit Burger Grill
05.2021 - 02.2023
Associate of Science - Nursing
Modesto Junior College
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