Fernanda Figueroa

• Streamlined office operations such as completing intake with Link2Feed program for enhanced productivity with organized filing systems and task prioritization.
• Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

• Ensuring confidentiality of all clients

• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.

• Conduct personal interviews and follow up with respondents, in person and by phone
• Gather record and encode information from a survey
• Complete questionnaires with local residents
• Prepare reports and correspondence
• Planned efficient visitation routes by studying maps of assigned areas, reaching more than 50 community households per day.

• Utilized equipment such as photocopier and scanner to support administrated duties
• Archived, sorted and organized paper documents electronically resulting in increased usability and office organization
• Maintained confidentiality of records and information management inside and outside workplace
• Successfully converted documents related to various policies and procedures to an accessible format that complied with Ontario Accessibility Act
• Assisted in creating records of active purchase and travel cards to be sent to various program areas to ensure list are current and valid

• Assisted with upgrade of facility by rearranging shelves and merchandise
• Conduct monthly inventory to create product orders, determine best sellers to place in front windows and identify missing items
• Assisted customers with product inquiries
• Handled and stocked inventory within department