Summary
Overview
Work History
Education
Languages
Timeline
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Fernanda Diaz-Ordenes

Coquitlam,BC

Summary

Experienced and enthusiastic sales associate known for efficiently selling products tailored to each individual and guaranteeing costumer satisfaction. Proven ability to independently manage a store and accurately process transactions.

Overview

2
2
years of professional experience

Work History

Sales Associate/Key Holder

Savory Vapes
07.2023 - 07.2024
  • Opened and closed the store independently, ensuring all procedures were followed accurately and securely
  • Provided knowledgeable and tailored information to customers about various vape products
  • Processed transactions efficiently, including cash, credit, and other payment methods
  • Maintained a clean and organized store, ensuring a welcoming and professional environment for customers
  • Developed and maintained frequent customer interactions, building strong relationships and promoting customer loyalty
  • Handled inventory management, restocking shelves, and monitoring product levels to update purchase orders

Sales Associate

Bath and Body Works, Limited Brands
09.2022 - 04.2023
  • Prepared merchandise for sales floor by pricing and for store aesthetic
  • Sold body care, home fragrances, and hygiene products tailored for each costumers needs and desires
  • Accurately processed POS transactions
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds
  • Helped customers locate products and checked store system for merchandise at other sites.

Hostess/Takeout

Swiss Chalet
01.2022 - 08.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered all customer inquiries
  • Took reservations and to-go orders by phone and through delivery apps, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers and food runners with keeping dining area ready for all guests
  • Rearranged seating arrangements based on costumers needs
  • Resolved guest and employee complaints for customer satisfaction and workplace needs

Education

Bachelor of Arts - Psychology, ABA Concentration

Simon Fraser University
Burnaby
04.2026

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate/Key Holder

Savory Vapes
07.2023 - 07.2024

Sales Associate

Bath and Body Works, Limited Brands
09.2022 - 04.2023

Hostess/Takeout

Swiss Chalet
01.2022 - 08.2022

Bachelor of Arts - Psychology, ABA Concentration

Simon Fraser University

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Fernanda Diaz-Ordenes