Summary
Overview
Work History
Education
Skills
Languages
Interests
Projects
Timeline
Generic
Fernanda Conrado

Fernanda Conrado

Santee

Summary

Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments. Friendly, highly organized, and enthusiastic, skilled in providing strategic support, resolving complex issues, and fostering strong client relationships. Bilingual (Spanish/English), with a strong commitment to delivering exceptional results.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

Barona Casino
San Diego
04.2024 - 06.2025
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Provided excellent customer service by anticipating customer needs.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Client Coordinator

RBM Maintenance
Remote
09.2023 - 02.2024
  • Supervised multiple client accounts, managing logistics for new contracts and one-time projects.
  • Oversaw inventory across several locations, ensuring the availability of necessary consumables.
  • Handled customer service calls, collected feedback, and prepared service quotes for clients.
  • Tracked job progress and coordinated invoicing processes to maintain financial accuracy.

Scheduling Specialist & Case Manager

Oclinicals
Remote
06.2022 - 09.2023
  • Supported sales and client management, screened and routed patient calls, and scheduled appointments.
  • Analyzed medical records and coordinated follow-ups via phone and email.
  • Managed data entry and maintained high-quality administrative support for patients.

Customer Service & Collections Representative

One Link BPO
02.2020 - 02.2021
  • Provided customer support to new and existing clients, specializing in retention and contract renewals.
  • Negotiated new agreements and facilitated smooth transition processes for customers.

Education

High School Diploma -

Colegio Centroamérica
Managua, Nicaragua
12.2016

Skills

  • Client & Case Management
  • Customer Support & Retention
  • Appointment Scheduling
  • Inventory & Property Management
  • Inventory management
  • Administrative & Interpretation Support
  • CRM Systems
  • MS Office
  • Excellent Communication (Email & Phone)
  • Reservation management
  • Table management
  • Dining room maintenance
  • Team collaboration
  • Restaurant layout design
  • Reservations coordination
  • Relationship building
  • Dining customer service

Languages

Spanish — Native or Bilingual Proficiency, English — Full Professional Proficiency

Interests

Project development, Language development, Case and client management, restaurant management, Patient support, hospitality.

Projects

Short Film (La Fábrica de los Sueños) — Actress, presented at Icaro Festival (04/2022 – Present)

Medical Interpreter Program — Provided interpretation for a non-profit organization (03/2021 – 02/2022)

Timeline

Restaurant Hostess

Barona Casino
04.2024 - 06.2025

Client Coordinator

RBM Maintenance
09.2023 - 02.2024

Scheduling Specialist & Case Manager

Oclinicals
06.2022 - 09.2023

Customer Service & Collections Representative

One Link BPO
02.2020 - 02.2021

High School Diploma -

Colegio Centroamérica

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Fernanda Conrado