Summary
Overview
Work History
Education
Certification
Timeline
Generic

Fernanda Bastos

Vancouver,BC

Summary

Dedicated candidate with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Committed to providing personalized service and quality patient care.


Overview

12
12
years of professional experience
5
5
Certifications
1
1
Language

Work History

Patient Coordinator

Medical Clinic Dr. Fabiana Nascimento
09.2023 - 01.2024
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Supported office staff and operational requirements with administrative tasks.



Skin Care Specialist

London Drugs
07.2014 - 07.2023
  • Assisted clients in selecting appropriate skincare routines, educated them on correct product usage techniques, fostering confidence in their ability to replicate results at home.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Trained new staff in product knowledge and customer service protocols.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.


Sales Associate

Sasso
03.2014 - 07.2014


  • Engaged costumers, organized racks and shelves, managed returns, exchanges and refunds in accordance with store policy.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Human Resources Intern

Cosmatec
04.2012 - 08.2013


  • Streamlined administrative tasks such as scheduling interviews, processing background checks, and verifying employment eligibility documentation.
  • Facilitated communication between employees and management by organizing regular meetings and providing a platform for open discussion.
  • Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.

Education

Bachelor of Arts - Psychology

University of Barra Mansa
Brazil
05.2008 - 2012.05

Certification

Professional Coach - Brazilian Academy of Coaching

Timeline

Aesthetic Laser Technician - BC Academy of Medical Aesthetic and Skin Care

03-2024

High intensity Focused Ultrasound training - lS Estetica

12-2023

Patient Coordinator

Medical Clinic Dr. Fabiana Nascimento
09.2023 - 01.2024

Skin Care Specialist

London Drugs
07.2014 - 07.2023

Sales Associate

Sasso
03.2014 - 07.2014

Developing Leaders - University of Barra Mansa

12-2012

Excellency in Customer Service - University of Barra Mansa

06-2012

Human Resources Intern

Cosmatec
04.2012 - 08.2013

Professional Coach - Brazilian Academy of Coaching

01-2012

Bachelor of Arts - Psychology

University of Barra Mansa
05.2008 - 2012.05
Fernanda Bastos