Fernanda Bastos
Vancouver,BC
Summary
Dedicated candidate with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Committed to providing personalized service and quality patient care.
Overview
12
12
years of professional experience
5
5
Certifications
1
1
Language
Work History
Patient Coordinator
Medical Clinic Dr. Fabiana Nascimento
09.2023 - 01.2024
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Supported office staff and operational requirements with administrative tasks.
Skin Care Specialist
London Drugs
07.2014 - 07.2023
- Assisted clients in selecting appropriate skincare routines, educated them on correct product usage techniques, fostering confidence in their ability to replicate results at home.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Trained new staff in product knowledge and customer service protocols.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Sales Associate
Sasso
03.2014 - 07.2014
- Engaged costumers, organized racks and shelves, managed returns, exchanges and refunds in accordance with store policy.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Human Resources Intern
Cosmatec
04.2012 - 08.2013
- Streamlined administrative tasks such as scheduling interviews, processing background checks, and verifying employment eligibility documentation.
- Facilitated communication between employees and management by organizing regular meetings and providing a platform for open discussion.
- Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
Education
Bachelor of Arts - Psychology
University of Barra Mansa
Brazil 05.2008 - 2012.05
Certification
Professional Coach - Brazilian Academy of Coaching
Timeline
Aesthetic Laser Technician - BC Academy of Medical Aesthetic and Skin Care
03-2024
High intensity Focused Ultrasound training - lS Estetica
12-2023
Patient Coordinator
Medical Clinic Dr. Fabiana Nascimento
09.2023 - 01.2024
Skin Care Specialist
London Drugs
07.2014 - 07.2023
Sales Associate
Sasso
03.2014 - 07.2014
Developing Leaders - University of Barra Mansa
12-2012
Excellency in Customer Service - University of Barra Mansa
06-2012
Human Resources Intern
Cosmatec
04.2012 - 08.2013
Professional Coach - Brazilian Academy of Coaching
01-2012
Bachelor of Arts - Psychology
University of Barra Mansa
05.2008 - 2012.05
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