Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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FERNAN BORDIGNON PARENTE

Toronto,ON

Summary

Passionate and experienced customer service professional with over 12 years in hospitality and retail environments, including leadership roles in busy café settings. Known for creating welcoming spaces, building rapport with customers, and supporting smooth daily operations. Skilled in preparing specialty beverages, training staff, and managing high-volume service with efficiency and care. Enthusiastic about contributing to a positive team atmosphere and delivering memorable customer experiences.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Fools & Horses Coffee Shop
Winnipeg, MB
10.2020 - 01.2023
  • Trained new staff, promoted teamwork, and upheld quality drink standards.
  • Handled inventory, cash balancing, and scheduling to ensure smooth service.
  • Fostered a welcoming space that built customer loyalty and positive vibes.

Guest Service Representative

Vancouver Aquarium
Vancouver, BC
07.2019 - 08.2020
  • Delivered high-quality guest service and resolved inquiries with professionalism.
  • Promoted memberships, and handled large volumes of visitors during events.
  • Supported the café and admissions team during high-traffic times.

Barista

Starbucks
Vancouver, BC
06.2018 - 06.2019
  • Prepared handcrafted espresso beverages while maintaining Starbucks' quality standards.
  • Provided fast, friendly service, and connected with regular customers.
  • Supported cleaning, restocking, and food safety throughout shifts.

Education

Some College (No Degree) - Marketing Management Communications Option

British Columbia Institute of Technology
Vancouver, BC
12-2019

Some College (No Degree) - Tourism And Hospitality Program

Greystone College
Vancouver, BC
06-2017

Skills

  • Barista & Espresso Drink Preparation
  • Customer Service & Guest Experience
  • POS Operation & Cash Handling
  • Inventory & Stock Replenishment
  • Shift Supervision & Staff Support
  • Opening & Closing Procedures
  • Cleanliness & Food Safety Standards
  • Team Collaboration & Multitasking

Awards

Vancouver Tourism Award for Service Excellence

Languages

  • English, Fluent
  • Portuguese, Native

Timeline

Shift Supervisor

Fools & Horses Coffee Shop
10.2020 - 01.2023

Guest Service Representative

Vancouver Aquarium
07.2019 - 08.2020

Barista

Starbucks
06.2018 - 06.2019

Some College (No Degree) - Marketing Management Communications Option

British Columbia Institute of Technology

Some College (No Degree) - Tourism And Hospitality Program

Greystone College

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FERNAN BORDIGNON PARENTE