Fernanda Camara
Vancouver,Canada
Summary
Detail-oriented and results-driven professional with over 10 years of experience supporting retail operations, merchandising, and customer service across diverse industries. Proficient in data entry and management with strong organizational skills and attention to detail. Experienced in collaborating with cross-functional teams to deliver operational excellence and support business goals. Fluent in English and Portuguese, with a commitment to continuous improvement and innovation.
Overview
9
9
years of professional experience
Work History
Key Holder / Floor Manager / Vision Captain
New Balance
Vancouver, Canada
03.2024 - Current
- Lead visual merchandising team to align product presentation with brand standards and customer expectations.
- Collaborate with management to streamline store operations and achieve sales goals.
- Monitor sales data and customer feedback to recommend operational improvements.
- Conduct regular performance reviews and provide coaching to enhance team productivity.
Administrative Assistant / Receptionist
Fairleigh Dickinson University
Vancouver, Canada
04.2019 - 03.2020
- Managed accurate scheduling, document processing, and event coordination in a fast-paced environment.
- Served as a key point of contact, providing timely communication and support to multiple departments.
- Supported event planning and logistics for student services and career development events.
Remote Sales Agent (Bilingual: English/Portuguese)
MarketLinc (Kaspersky Lab)
Vancouver, Canada
10.2018 - 07.2019
- Maintained accurate customer records and managed CRM databases (Salesforce, Zendesk) efficiently.
- Delivered high-quality customer service through phone and chat, meeting sales and service targets.
Store Supervisor / Key Holder
Room in Order
Vancouver, Canada
04.2018 - 10.2018
- Supported daily store operations including staff scheduling, sales tracking, and inventory management.
- Delivered exceptional customer service while ensuring compliance with company policies.
Team Lead
Hudson's Bay / Diesel
Vancouver, Canada
11.2016 - 12.2017
- Managed merchandise presentation, inventory tracking, and sales reporting to optimize store performance.
- Promoted loyalty programs and supported marketing initiatives.
Education
Postgraduate Diploma - Orofacial Harmonization
Smile Curso para Dentistas
Rio de Janeiro, Brazil12.2023
Master’s Degree - Global Leadership & Administration
Fairleigh Dickinson University
Vancouver, BC08.2020
Postgraduate Diploma - Cosmetic Dentistry
Odontoclinica Central do Exército Brasileiro (OCEX)
Rio de Janeiro, Brazil12.2006
Bachelor of Dentistry -
Universidade Iguacu (UNIG)
Rio de Janeiro, Brazil12.2004
Skills
- Merchandising support
- Data management
- Product information accuracy and validation
- Inventory management
- Microsoft Office proficiency
- CRM and POS systems
- Cross-functional collaboration
- Communication skills
- Relationship building
- Problem solving
- Process improvement
- Multitasking and time management
Additional Information
Fluent in English and Portuguese, Strong interpersonal and communication skills, Proficient with Microsoft Office Suite and various CRM and POS platforms, Adaptable to fast-paced retail environments and collaborative team settings, Willingness to travel and support retail floor operations as needed
Timeline
Key Holder / Floor Manager / Vision Captain
New Balance
03.2024 - Current
Administrative Assistant / Receptionist
Fairleigh Dickinson University
04.2019 - 03.2020
Remote Sales Agent (Bilingual: English/Portuguese)
MarketLinc (Kaspersky Lab)
10.2018 - 07.2019
Store Supervisor / Key Holder
Room in Order
04.2018 - 10.2018
Team Lead
Hudson's Bay / Diesel
11.2016 - 12.2017
Postgraduate Diploma - Orofacial Harmonization
Smile Curso para Dentistas
Master’s Degree - Global Leadership & Administration
Fairleigh Dickinson University
Postgraduate Diploma - Cosmetic Dentistry
Odontoclinica Central do Exército Brasileiro (OCEX)
Bachelor of Dentistry -
Universidade Iguacu (UNIG)
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