Ferihal Naufer
Grande Prairie,AB
Summary
I am an expert in customer relations with over 10 years of experience in various management roles and expertise in leading small to large teams with different training levels. I am a seasoned individual when it comes to coaching and within my career I have aided in business relocations, overseen renovations, store opens and closures as well as operating medium to large businesses
Overview
4
4
years of professional experience
Work History
Store Manager
Skechers Canada USA
Grande Prairie, Alberta
08.2025 - Current
- Overseeing daily operations of a $2.5 million business
- Overseeing a medium sized team of 15 individuals
- Budgeting costs and inventory management
- Managing staffing needs such as recruitment and scheduling
- Conducting performance management of employees and HR related tasks in partnership with Human Resources
- Managing Health & Safety requirements per federal and provincial legislation
- Cash management & loss prevention
- KPI analysis and reporting
Store Manager
Footlocker Canada USA
11.2024 - 07.2025
- Running a $10 million flagship store in Downtown Toronto in partnership with the General Manager
- Led and developed a team of 40 individuals to enhance store performance and customer experience
- Recruiting, onboarding and training Assistant Managers and Team Leaders
- Generated and reported financial and sales KPIs to inform strategic decisions and drive revenue growth
- Budgeting and forecasting inventory and operational costs
- Overseeing Health & Safety audits
- Overseeing loss prevention audits
- Oversaw daily cash management operations to ensure accurate financial reporting.
- Daily store operations including sales and customer service
- Coordinated a four-week renovation by scheduling contractors and suppliers while monitoring budget costs.
- Coordinated quarterly flagship events for brands, influencers, and fundraisers to increase brand visibility and customer engagement
Assistant Store Manager
SVP Sports
10.2022 - 10.2024
- Supervised team of 10 per shift, achieving sales targets through effective leadership
- Resolved customer issues and de-escalated conflicts to maintain store reputation
- Managing customer queries and requests
- Trained and coached sales teams in new stores on selling behaviors and performance expectations
- Coordinated with the replenishment team to identify and fix inventory and product gaps
- Supporting with multiple store openings for the business
- Assisting with store relocations
- Performing general store duties such as opening and closing the store
- Cash handling
- Leading the Health & Safety committee
Education
Master of Science - Big Data Analytics
Georgian College of Applied Arts And Technology
Barrie12-2021
Bachelor of Science - Information Technology & Information Systems
Deakin University
Melbourne Australia11-2017
Skills
- Customer experience management
- People management & training
- Budget development & management
- Strategic planning & forecasting
Timeline
Store Manager
Skechers Canada USA
08.2025 - Current
Store Manager
Footlocker Canada USA
11.2024 - 07.2025
Assistant Store Manager
SVP Sports
10.2022 - 10.2024
Master of Science - Big Data Analytics
Georgian College of Applied Arts And Technology
Bachelor of Science - Information Technology & Information Systems
Deakin University