Ferial Fazia KRIMCHE
Ottawa,Ontario
Summary
Polyvalence, autonomy and flexibility
Sense of priorities, excellent interpersonal skills and discretion
Good command of Microsoft Office software
Good foreign language skills, sense of responsibility and team spirit
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 5 years of management performance.
Overview
24
24
years of professional experience
Work History
Area Manager - Sales & Customer Service
Giorgio Collection (Italian Luxury Furniture)
11.2019 - 02.2024
- Evaluate the candidacies of over 20 commercial partners by drawing up reports on infrastructures proposed and visited, in order to represent the brand; Monitoring of sales & orders; Translation of communications and advertising (English to French and Arabic); Follow up of catalog requests
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Managing Partner
SARL Import /Export - AIMFA COMMERCE & INDUSTRIE
03.2014 - 10.2019
- Participation in creation of SARL Import/Export; Management of export operations; Coordination between various departments: bank, tax office, accounting firm, notary; Drafting of correspondence and prospecting for new markets
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Oversaw divisional marketing, advertising and new product development.
- Initiated strategy to drive company growth and increase market share and profitability.
Supply Chain, Purchasing & Contracts Departments Assistant
Lafarge Algérie / Branche Ciment
11.2010 - 01.2013
- Planning and organization of departmental meetings; Organization of internal meetings: business dinners/lunches; Organization of consultants' and executives' visits to BU; Organization of missions and diary of Deputy General Manager in charge of department; Mail drafting and dispatch; Management of department's budget and of DGA's various expenses (€/DZD); Creation and updating of files
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Human Resources Manager and Assistant to the Managing Director
Gulf Keystone Petroleum
09.2006 - 10.2010
- HR management, leave, work orders; Assisting General Manager and preparing missions; Participation in management committee meetings with various partners, Sonatrach local petroleum & gas company, British Gas; Translation of minutes, French/English
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
Ticketing agent
Nesrine Voyage- British Airways general agent
07.2006 - 08.2006
- Ticket reservations on Amadeus; Day-to-day administration
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Sold, printed, and issued tickets to guests.
Customer service supervisor at Algiers Houari Boumediene airport
British Airways
01.2004 - 05.2006
- British Airways operations management at Algiers airport; Supervision of passenger check-in, boarding and disembarking; Supervision of baggage loading; Supervision of aircraft fueling; Ensure aircraft start-up; Management of lost and found baggage and flight files
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Stewardess/ Cabin attendant
Khalifa Airways
12.1999 - 05.2003
- Verification and control of safety and rescue equipment; In-charge flight attendant - Crew management and supervision (Senior cabin crew); Flight report- writing
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting over 120 passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Collaborated with flight crew to maximize smooth and safe flights.
Education
BACHELOR'S DEGREE - TRANSLATION ARABIC- FRENCH - ENGLISH
UNIVERSITE D'ALGER- TRANSLATION INSTITUTE
ALGIERS06.1998
Skills
- Relationship building and management
- Operations Management
- Business development and planning
- Controlling costs
Spouse
TAZIR
Degree And Certifications
- Graduate diploma Bachelor's degree in Translation & Interpreting, Option, Translation; Université d'Alger - Institut d'Interprétariat et Traduction
- Baccalaureate diploma in foreign languages and literature - Arabic / French / English / Spanish
- DELE » Diploma in Spanish as a foreign language - Intermediate level - Institut Cervantes d'Alger
- Safety and rescue certificate training - Formair - Paris
- Training for airport management of British Airways flights - Crane Bank - London
- Computer training - (Word, Excel, PowerPoint) Ecole de Formation Géni-Soft - Algiers
Timeline
Area Manager - Sales & Customer Service
Giorgio Collection (Italian Luxury Furniture)
11.2019 - 02.2024
Managing Partner
SARL Import /Export - AIMFA COMMERCE & INDUSTRIE
03.2014 - 10.2019
Supply Chain, Purchasing & Contracts Departments Assistant
Lafarge Algérie / Branche Ciment
11.2010 - 01.2013
Human Resources Manager and Assistant to the Managing Director
Gulf Keystone Petroleum
09.2006 - 10.2010
Ticketing agent
Nesrine Voyage- British Airways general agent
07.2006 - 08.2006
Customer service supervisor at Algiers Houari Boumediene airport
British Airways
01.2004 - 05.2006
Stewardess/ Cabin attendant
Khalifa Airways
12.1999 - 05.2003
BACHELOR'S DEGREE - TRANSLATION ARABIC- FRENCH - ENGLISH
UNIVERSITE D'ALGER- TRANSLATION INSTITUTE
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