Feri Soltani
Nasim
18
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Motivated and hardworking retail store associate with a high integrity. Experienced in expanding the business in a stressful working environment through developing people and capturing new business. Worked as a productive team member to meet the needs of customers and help to achieve sales goals.
Work History
Office Administrator
8 Years 2 Months- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Secretary
2 Years 11 Months- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Retail Representative
6 Years 5 Months- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved high levels of customer satisfaction through attentive service and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Greeted customers and directed to requested products.
- Assisted in store merchandising to create visually appealing displays that attracted customer attention.
- Worked with customers to pack items according to specific desires and requirements.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Handled cash transactions accurately, adhering to company policies for safe and secure handling of funds.
- Resolved customer complaints professionally, turning potential negative experiences into positive outcomes.
Education
Bachelor of Science - Applied Physics
Skills
Time Management
Administrative Support
Mathematical skills
Database entry
High integrity
Customer Service
Microsoft Office
Verbal Communication
Languages
English
Full Professional
Timeline
Office Administrator
Nasim
11.2015 - 01.2024Read More
Secretary
Nasim
10.2012 - 09.2015Read More
Retail Representative
Mr Hejrati
04.2006 - 09.2012Read More
Tabriz University
Bachelor of Science from Applied Physics
Read More