Fergie Hernandez
Medical Assistant and Patient Service Representative with 6+ years of experience supporting pediatric, primary care, specialty care, and behavioral health settings. Skilled in Epic EMR, patient scheduling, referrals, insurance verification, prior authorizations, clinical documentation, and care coordination. Experienced in providing compassionate patient centered care, maintaining HIPAA compliance, and collaborating with multidisciplinary healthcare teams to improve workflow efficiency and patient outcomes.
Work History
Patient Service Representative
6 Months- Provided front office support for a high volume nephrology specialty clinic, ensuring efficient patient flow and excellent patient experience.
- Managed patient check in and check out processes, verified demographics, insurance information, and required documentation.
- Scheduled and coordinated new patient visits, follow up appointments and specialty consultations.
- Assisted with referrals, prior authorizations, medical record requests, and communication between patients, providers, and insurance companies.
- Utilized Epic electronic medical record (EMR) system to update patient information, document encounters, review orders, and support clinical workflows.
- Coordinated with physicians, nurses, medical assistants, and multidisciplinary healthcare teams to address patient needs and improve care coordination.
- Handled high volume phone communication, including appointment inquiries, medication questions, referral follow ups, and patient concerns while maintaining HIPAA compliance.
- Provided compassionate support to patients managing chronic kidney conditions and complex medical needs.
Medical Assistant
7 Months- Provided direct patient care and health monitoring for individuals with autism and complex medical needs, including seizure management.
- Monitored vitals signs, documented patient changes, and communicated health concerns to healthcare providers.
- Responded to seizure activity using safety protocols and appropriate interventions.
- Maintained accurate documentation and supported individualized care plans.
- Assisted with daily living activities such as bathing, dressing, and meal preparation.
Medical Assistant
1 Year 10 Months- Supported both front and back office operations in a busy medical practice, ensuring efficient patient flow and high quality patient care.
- Managed patient scheduling, appointment coordination, reminders, follow ups, and communication through phone and electronic platforms.
- Performed patient intake, including obtaining medical histories, recording vital signs, documenting clinical information, and preparing patients for provider's visits.
-Assisted provider with clinical procedures, specimen collection, and room preparation while maintaining patient comfort and safety.
- Coordinated referrals, insurance verification, and communication with healthcare providers and external facilities to support continuity of care.
- Utilized electronic medical records (EPIC) to update patient information, document encounters, and support efficient clinical workflows.
- Trained new administrative staff on office workflows, scheduling processes, and patient communication procedures.
Medical Assistant
2 Years 1 Month- Assisted healthcare providers with patient examinations, treatments, immunizations, and minor clinical procedures in a fast paced outpatient setting.
- Performed patient intake by obtaining medical histories, recording vital signs, and documenting information accurately in EPIC.
- Administered COVID-19 vaccinations (Pfizer, Moderna, and Johnson & Johnson) while monitoring patients for adverse reactions and providing post vaccination education.
- Collected specimens, performed point of care testing in accordance with established clinical protocols.
- Managed patient check in and check out processes, verified demographic and insurance information, and ensured timely patient flow.
- Educated patients on medications, follow up appointments, preventative care, and treatment plans while providing compassionate, patient centered support.
- Maintained accurate documentation, HIPAA compliance, infection control standards, and proper inventory of medical supplies.
Medical Assistant
2 Years 5 Months- Provided front and back office support in the pediatric department, caring for infants, children, and adolescents.
- Performed pediatric patient intake, including obtaining medical histories, recording vital signs, measuring height and weight, and preparing patients for provider visits.
- Assisted providers with well child visits, sicks visits, immunizations, and routine examinations.
- Administered vaccines and monitored pediatric patients for adverse reactions while providing education to parents and caregivers.
- Documented patient information accurately in the electronic medical record while maintaining HIPAA compliance and confidentiality.
- Prepared exam rooms, maintained medical supplies and followed infection prevention and safety protocols.