Fereweyne Woldesilassie
Kensington Gardens
Toronto,ON
10
years of professional experience
1
Certification
Compassionate Personal Support Worker with a proven track record Caring and adaptable professional with hands-on personal support experience through more than 300-hours of clinical placement at Kensington Gardens, excelling in patient/resident care and mobility assistance. Skilled in building trust-based relationships and advocating for patient/resident' needs, enhancing their emotional well-being. Adept at maintaining privacy and confidentiality while delivering exceptional support in daily living activities.
Work History
Personal Support Worker (PSW)
2 Months- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
5 Years- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Food Production Assistant
3 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cleaner
1 Year 10 Months- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
Education
- High School Deploma
Skills
Mobility assistance
Patient care
Privacy and confidentiality
Palliative care
Cultural sensitivity
Compassionate care
Relationship building
Recreational activities
Daily living support
Verbal and written communication
Client advocacy
Mental health support
Interpersonal communication
Personal hygiene assistance
Emotional support
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Tigregna
Native or Bilingual
Certification
- Personal Support Worker certificate
- High school Diploma
- CPR
- AODA
- 4-step hand hygiene
-
Timeline
Personal Support Worker (PSW)
Kensington Gardens
04.2025 - 06.2025Read More
Customer Service Representative
Rabba Fine Foods
01.2020 - 01.2025Read More
Food Production Assistant
Beakers Fera Food Company
02.2017 - 11.2020Read More
Cleaner
Omni Cleaning Company
03.2015 - 01.2017Read More
Lideta Catholic School
from High School Deploma
Read More