Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Fereweyne Woldesilassie

Toronto,ON

Summary

Compassionate Personal Support Worker with a proven track record Caring and adaptable professional with hands-on personal support experience through more than 300-hours of clinical placement at Kensington Gardens, excelling in patient/resident care and mobility assistance. Skilled in building trust-based relationships and advocating for patient/resident' needs, enhancing their emotional well-being. Adept at maintaining privacy and confidentiality while delivering exceptional support in daily living activities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Personal Support Worker (PSW)

Kensington Gardens
04.2025 - 06.2025
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Built strong relationships with clients to deliver emotional support and companionship.

Customer Service Representative

Rabba Fine Foods
01.2020 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Food Production Assistant

Beakers Fera Food Company
02.2017 - 11.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Cleaner

Omni Cleaning Company
03.2015 - 01.2017
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.

Education

High School Deploma

Lideta Catholic School
Ethiopia
06-2004

Skills

  • Mobility assistance
  • Patient care
  • Privacy and confidentiality
  • Palliative care
  • Cultural sensitivity
  • Compassionate care
  • Relationship building
  • Recreational activities
  • Daily living support
  • Verbal and written communication
  • Client advocacy
  • Mental health support
  • Interpersonal communication
  • Personal hygiene assistance
  • Emotional support

Languages

English
Native or Bilingual
Amharic
Native or Bilingual
Tigregna
Native or Bilingual

Certification

- Personal Support Worker certificate

- High school Diploma

- CPR

- AODA

- 4-step hand hygiene

-

Timeline

Personal Support Worker (PSW)

Kensington Gardens
04.2025 - 06.2025

Customer Service Representative

Rabba Fine Foods
01.2020 - 01.2025

Food Production Assistant

Beakers Fera Food Company
02.2017 - 11.2020

Cleaner

Omni Cleaning Company
03.2015 - 01.2017

High School Deploma

Lideta Catholic School

Similar Profiles

CREATE PROFILE
Fereweyne Woldesilassie